Leak Adjustment Program

A repair must be completed, a turn off will not be considered a repair.
This leak adjustment MUST be filled out COMPLETELY and received at the Utility Accounting office (Room 106) in City Hall within 3 months of the repair to be considered for a leak adjustment credit. The credit will only apply to the last three billing periods ending with the repair date.

How to report a repair:
- Call Utility Accounting at 920-232-5325.
- Fill out leak adjustment form on the City of Oshkosh website.
Utility Accounting needs the following information to be eligible for a leak adjustment:
- Type of leak (toilet repair/replace, kitchen faucet dripping, outside faucet leak, etc.)
- Date of repair
- Who completed the repair?
- Where did the water discharge into, if mopped up, where was the water emptied into?
- How long was the leak going on? Ok to put unknown.
- The number of occupants at the location
- Any other changes that would change the average usage – more people, new washer, watering, away from home (include dates gone)
Information on adjustments:
- Your account will be reviewed for an adjustment after a 3-4 week test period to ensure your leaks have been found and repaired.
- The amount of adjustment will be based on a test period usage or usage from a previous month.
- A leak adjustment will only adjust your volume rate and will not bring your bill down to an "average" amount. (A leak adjustment will be a fairly small credit.)
- All water which is released in sanitary sewer must be treated by the Wastewater Treatment Plant.
- Utility Accounting will review your current bill from when the leak was repaired and the two prior bills to determine eligibility for a potential credit.
- Your leak adjustment will be given on a future bill. If the usage is still high after the test period, Utility Accounting will contact you by the phone number provided.
- Other guidelines may apply to your specific circumstance.

Click here to fill out Leak Adjustment email form or click here for the PDF form.