Leak Adjustment Program

1. A repair must be completed. A turn-off will not be considered a repair.

2. This leak adjustment MUST be filled out COMPLETELY and received at the Utility Billing office (Room 106) in City Hall within three months of the repair to be considered for a leak adjustment credit. The credit will only apply to the last three billing periods ending with the repair date.

   How to report a repair:
   • Call Utility Billing at 920-232-5325.
   • Fill out the leak adjustment form
     Online Form | Print Form
3. Utility Billing needs the following information to be eligible for a leak adjustment:
   • Type of leak (toilet repair/replace, kitchen faucet dripping, outside faucet leak, etc.)
   • Date of repair
   • Who completed the repair?
   • Where did the water discharge into, if mopped up, where was the water emptied into?
   • How long was the leak going on? Ok to put unknown.
   • The number of occupants at the location
   • Any other changes that would change the average usage – more people, new washer, watering, away from home (include dates gone)
4. Information on adjustments:
   • Your account will be reviewed for an adjustment after a three-to-four week test period to ensure your leaks have been found and repaired.
   • The amount of adjustment will be based on a test period usage or usage from a previous month.
   • A leak adjustment will only adjust your volume rate and will not bring your bill down to an average amount. (A leak adjustment will be a fairly small credit.)
   • All water which is released in sanitary sewer must be treated by the Wastewater Treatment Plant.
   • Utility Billing will review your current bill from when the leak was repaired and the two prior bills to determine eligibility for a potential credit.
   • Your leak adjustment will be given on a future bill. If the usage is still high after the test period, Utility Billing will contact you by the phone number provided.
   • Other guidelines may apply to your specific circumstance.