911

When to Call - When Not to Call - What to Say

For minor injury or illness
- Flu or common cold
- Ongoing aches and pains
- Minor cuts and burns
- Broken fingers or toes
Routine transportation to hospitals or clinics.
To report a crime that has already occurred
To report lost or found property
To report parking problems
To ask questions of the Fire or Police Departments
For information during severe weather or disasters

Try to stay calm
Speak slowly and clearly
What is the emergency?
- Heart Attack, Fire, Vehicle Crash, Crime in progress, etc.
Where is the emergency?
- Exact address (including apartment or building name and/or number)
- Nearest cross street(s)
Who needs help?
- Age
- Male or Female
- Number of people
Are they conscious?
Are they breathing?
Answer any questions the best you can
Stay on the phone until the dispatcher tells you it is ok to hang up