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911

When to Call

For life threatening medical emergencies including:
- Difficulty breathing
- Choking
- Constant chest pain
- Severe bleeding
- Unresponsive
- Drowning
- Electrocution
- Drug overdose
- Seizures
- Severe injuries
To report a crime in progress.
To report a fire.
Carbon Monoxide alarm is sounding.

When Not to Call

For minor injury or illness.
- Flu or common cold.
- Ongoing aches and pains.
- Minor cuts and burns.
- Broken fingers or toes.
Routine transportation to hospitals or clinics.
To report a crime that has already occurred.
To report lost or found property.
To report parking problems.
To ask questions of the Fire or Police Departments.
For information during severe weather or disasters.

Cell phone calling 911

When in doubt do not hesitate.
Call 911

What to Say

Try to stay calm.
Speak slowly and clearly.
What is the emergency?
- Heart attack, fire, vehicle crash, crime in progress, etc.
Where is the emergency?
- Exact address (including apartment or building name and/or number).
- Nearest cross street(s).
Who needs help?
- Age
- Male or Female
- Number of people
Are they conscious?
Are they breathing?
Answer any questions the best you can.
Stay on the phone until the dispatcher tells you it is ok to hang up.

Before Help Arrives

Let the patient/victim know that help is on the way.
Do not move the patient unless absolutely necessary.
Keep the phone line clear.
Have someone wait outside (if possible) to help direct emergency crews.
Turn on porch light or flashers to assist emergency crews.
Start first aid (CPR, Heimlich Maneuver, etc.)