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Outstanding Projectsv% .. ......... . .. ... .. *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report City of Oshkosh 2012 — 2014 Strategic Plan and Project Status Update The City of Oshkosh provides goods and services in pursuit of a safe and vibrant community Page 1 v% .. ......... . .. ... .. *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report Mission The City of Oshkosh provides goods and services in pursuit of a safe and vibrant community Vision A thriving and sustainable community offering abundant opportunities for work and life Guiding Principles Can Do Spirit - We will serve the customer with a confident can -do spirit Accountable - We will hold ourselves to the highest standards with a dedication to preserving the public trust Transparent - We will provide the customer with information on our actions and decisions Engaging - We will actively pursue customer involvement throughout the decision making process Economical - We will act in a fiscally responsible manner on behalf of our customers Responsive - We will respond to customers' requests equitably & fairly in a timely, informative & thorough manner Innovative - We will take a prudent and creative approach to problem solving Equitable - We will strive to achieve equity in the allocation of community resources Planning Assumptions ❖ A strong culture of collaboration among public, private and non - profit organization(s) will continue and be necessary ❖ Our competitiveness and success will depend on our ability to manage change and respect differing viewpoints ❖ Our community will become increasingly diverse ❖ Economic challenges will continue to constrain resources ❖ The community will continue to expect the same or a higher level of service ❖ Enforcement of policy will be applied equitably Strategic Directions ❖ Build and maintain high quality infrastructure ❖ Support sustainable economic development in the community ❖ Support strong, safe neighborhoods ❖ Strengthen relationships with community partners and other entities ❖ Preserve and promote community assets ❖ Embrace the history and character of the city ❖ Continuously improve services to the public ❖ Build positive working relationships between Council and staff ❖ Promote openness and communication Page 2 v% ..Krr....... *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report Priority Goals for 2012 -2014 EXTERNAL PRIORITY GOALS I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT III. STRENGTHEN OUR NEIGHBORHOODS IV. IMPROVE OUR QUALITY OF LIFE ASSETS INTERNAL PRIORITY GOALS I. IMPROVE EMPLOYEE ENGAGEMENT II. DEVELOP A PERFORMANCE CULTURE Plannina Documents Considered for Goal Conaruencv 2010 -11 Strategic Plan Visioning Stud • Operating Budget Transit Plan • 5 Year Capital Improvement Program Sustainability Plan • Annual Audit Bike and Pedestrian Plan • City Manager Goals Mayor's Gateways Committee Report • Comprehensive Plan Municipal Parking Lot Assessment Plan • Storm Water Management Plan Inflow and Infiltration Stud • Parks Plan City Ordinances • Police Department Strategic Plan Individual Components of the Strategic Plan • Fire Department Strategic Plan Business Plans for CHAMCO, Inc. the Oshkosh Industrial Development • Library Action Plan Corporation & OAEDC, the Oshkosh Area Economic Development Cor • Museum Strategic Plan Page 3 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I IMPROVE AND MAINTAIN' OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update State DOT project. Expected to be open the 1. Complete Hwy 41 Reconstruction Public Works Dave P Aug, 2015 fall of 2013. More work to be expected on Bridges at a later date. 2. Improve Roundabout Safety Q4 2012 Complete a. Install RRFBs b. Evaluate RRFBs Spring 2013 Evaluation expected to Transportation Chris S end April /May. Dependent on Federal c. Report on RRFBs Fall 2013 Highway Administration completing analysis and submitting report 3. Improve traffic flow and "main Public Works Steve G Easement acquisition to I.A. Improve Our corridor look" through business Planning Darryn B 2016 happen in 2013. Expected Streets, districts — 9 t " Ave Corridor Plan Transportation Chris S to be before council in Ma Transit Bike 4. Increase underground utilities Examining possibility on a and Pedestrian Public Works Dave P Ongoing project by project basis for Infrastructure main corridors Concurrent Expansion of signage and 5. Update and Implement bike / with ongoing striping starts in 2013. pedestrian plan recommendations Transportation Chris S street Streets identified include projects Irving, Osborne, N. Main and New York. 6. Continue paving program to improve Annual Paving is complete local street and associated utility Public Works Dave P Qtr 3, 2013 by November of each year conditions Rebranding of Transit system complete and 7. Implement transit development plan Transportation Chris S Ongoing implementation of reduced recommendations fair punch pass completed. New route system expected to be Page 4 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I IMPROVE AND MAINTAIN' OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion implemented 4/1/2013 Recommendation went to council November 2012. Buying two new buses with APC. Delivery scheduled F4 "# Transportation Chris S 3r qtr 2014 for April /May. Start procurement for remaining fleet in Feb 2013. Refers to City Manager Goals on p age 20 1. Initiate corrective actions based on 3 rd & 4th tr, q Closed out contract 1. results of Phase I of Inflow & Infiltration Public Works Dave P 2010 Remaining structures have Study been moved to phase II. 2. Ongoing Investigation and corrective nd Work has begun and is actions of I/I Public Works Dave P 2 qtr, 2013 expected to finish June 30th I. B. Improve Our Storm Water 3. Develop plans for new water sheds Finalize Glatz Creek, and Management Complete storm water management Engineering James R Qtr 4, 2013 complete Sawyer Creek p lans for additional basins Update and Execute Our Clear 4. Remove Drinking Water System Cross- Water Distribution Contracted with Hydro - Water connections Building Bill G Ongoing Designs to perform Initiatives Inspections John Z industrial cross connection inspections. Projects for 2013 include 5. Implement recommendations of storm Complete 2 City Hall Storm Water water management plans Public Works Dave P projects per detention basin, Armory year Area Detention Basin, Airport area Storm Sewer 6. Identify Policies to Address Clear Water rd 2013 Staff developing proposals Initiatives Public Works Dave P 3 qtr for council consideration. Page 5 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I IMPROVE AND MAINTAIN' OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 7. Educate community leaders and the Public Works Dave P Public education signs to public about storm water management Media Services Nick A Ongoing be located at various storm efforts water facilities Bid in early 2013, 1. Construct new central garage (CIP) Public Works Dave P 2015 construction to start in spring 2013 2. Improve the efficiency of our buildings General Services Jon U Ongoing Continuing to look for opportunities I.0 Improve Our City Buildings Projects funded in the 2013 CIP include the 3. Implement HVAC /Roofing General Services Jon U 4 t " qtr, 2013 Convention Center Roof, recommendations Museum HVAC improvements Bids opened Feb. 1 St . Work Transportation began March 4 ". Public 4. Reconstruct City Hall parking lot Engineering James R November meetings will be moved Storm Water Utility 2013 offsite and customer access will be maintained through project. 1. Implement replacement schedule per Various Various Ongoing Ongoing CIP I.D Manage Our 2. Department submit requests for review All departments Brian C/ Management June 1 St Project to begin in 2013 City and divisions Assistant Equipment Brian C/ 3. Submit 2014 -18 CIP to Planning DPW Management July 15th Project to begin in 2013 Commission Assistant Page 6 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective ish Objective Actions to accomplish rimary Responsibility Person Responsible Target Completion Status Update 1. Provide a "one-stop-shop"/ single Informational newsletter point of contact / concierge service Kelly N Q1 2013 and resource packet for for potential business and developers developers is expected to a. Develop website be completed 1S qtr of b. Develop Newsletter Community 2013 c. Develop Resources Guide Development d. Develop Permitting Q4 2014 Website and Permitting Package package to be budgeted during 2013 for implementation in 2014 2. Develop a plan that centralizes Community Allen D Complete Study complete; Council II.A Make It Easier economic development for the city of Development held a workshop with For Potential Oshkosh (CMG). Determine Optimal Prager group on the 15 Businesses/ Economic Development Structure (Q4 and will host a Developers 2012) stakeholders meeting on the 22 °d . Refers to City Manager Goals on page 20 3. Assign staff project management Community Allen D Ongoing Current Economic responsibilities based on industry for Development Developer has each project in the City responsibility for both sectors 4. Streamline Development Plan review Community Allen D Q4 2013 rte, Currently researching and approval process - Refine Site Development property development Plan Review process and commit to tracking software for both timelines within the City internal and external use Building John Z Ongoing, 2012 performance report Inspections to be available for review 5. Improve the Building Inspection soon. process and procedures to minimize time Page 7 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective ish Objective Actions to accomplish rimary Person Target Status Update Responsibility Responsible Completion 6. Implement customer service Community Kelly N Q4 2013 re Refers to creation of measures for availability, plan review, Development economic expeditor and inspections, unresolved problems and current economic occupancy development study 1. SWOT Allen D Q4 2013 Dependent on economic development study. Draft 2. Market Segmentation (Ind., Comm / Allen D Q2 2013 expected end of qtr 2 Retail / Service) 2013. Expected Council workshop to be held II.B Create shortly after. 3. Identify Regional Competitive Allen D Q4 2013 Economic Development Advantages Plan Update the Economic Community 4. Create Inventory of Available Allen D Q4 2013 oeveiopmentEiement Properties Development of the Comprehensive Plan - eiementdudingAirport 5. Create Marketing Plan Allen D Q4 2013 rte, 6. Identify Major Stakeholders Allen D Q4 2013 7. Financing Options Include Airport Allen D Q4 2013 r 1. Identify Federal, State, Regional, Community Allen D Ongoing Ongoing County, and Local Public and Private Development Funding Options II.0 Identify / 2. Establish Revolving Loan Fund (RLF) — Allen D End of 2 nd qtr Potential to participate in a Develop 2013 regional RLF has been Funding Sources identified. Staff currently researching options to fund City's cost to "buy in" into the program. Page 8 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective ish Objective Actions to accomplish rimary Responsibility Person Responsible Target Completion Status Update Community Allen D Ongoing Completed. Approved by 3. Create Public / Private Financing Development council July /Aug partnerships - Work with developers on creative financing opportunities — Currently looking for IRBs, MDZB, WHEDA, State and qualified individuals Federal grants II.0 Identify / 4. Develop Financial Assistance (TIF) Community Allen D Complete Complete Develop Package / Kit Development Funding Sources For Potential Businesses & Homeowner Create tax incremental financing (TIF) guidelines, policies, and a TIF application packet for use in existing and future tax incremental districts (TIDs) 1. Identify Partnership Opportunities Community Allen D Ongoing Currently examining Development options based on Prager II.D Partner with stud Existing 2. Identify Best Fit with Existing Community Allen D Ongoing Ongoing Businesses Businesses — Target Development 3. Develop Joint Marketing / Sales Community Allen D Ongoing Opportunity Oshkosh Program to Targets Development initiative launched a. "Oshkosh ", UW -O, FVTC, OASD, Chamber, CVB, Foundation, Chamco, and Algoma and Blackwolf twnsps Page 9 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective ish Objective Actions to accomplish rimary Responsibility Person Responsible Target Completion Status Update 4. Assist Local Bus. w/ Stay, Expand, Community Allen D Ongoing Currently examining Growth Plans Development options based on Prager study II.D Partner with 5. Complete business retention calls to all CHAMCO, Inc. the Allen D Ongoing rte, Currently examining Existing industries in the City and OAEDC options based on Prager Businesses study EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Page 10 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion status Update 1. Identify Target Neighborhoods Planning Darryn B Ongoing Ongoing Police Dept. Scott G 2. Establish neighborhood identities Planning Darryn B Ongoing End of the year Police Dept. Scott G performance report expected to be available for review by the end of January 2013 3. Create proper buffers between Planning Darryn B Ongoing Established protocols for residential and commercial future development near development neighborhoods 4. Develop Ninth Avenue Neighborhood Planning Darryn B Ongoing Street issue associated Plans Public Works Steve G with proposed CVS III.A Create a development still being Culture of discussed Neighborhood 5. Create a Neighborhood Report Card Community Allen D 4 t " quarter, Establishing standard program and consider expansion to Development Scott G 2013 template and base line to include the participation of other Police Dept. compare neighborhoods departments 6. Encourage neighborhood interaction Planning Darryn B 4 t " quarter, Ongoing through park activities, block parties/ Police Dept. Scott G 2013 Neighborhood assoc. potlucks, clean -up days, and Parks Dept. Ray M Cleanups and comm. community gardens, etc. Gardens have been established. Looking at options to incorporated programs with future neighborhood association opportunities 1. Update and implement revised zoning Darryn B Complete Complete regulations and codes {CMG} ❑ Redefine zoning codes to match neighborhood identities & needs III.B Realign Zoning ❑ Update codes regarding context- Planning Division sensitive architectural requirements for exterior improvements throughout the City Page 11 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update 2. Review Staff effectiveness for code Building John Z Q4 2014 Implemented service fees enforcement - nuisance abatement Inspections and are currently tracking code violations. Report expected in q1 2014 Report on Good 1. Provide public and private funding for Neighborhood Grant incentives directed toward home expected Feb 2013. purchases and home improvements Community Darryn B TBD Currently working with such as down payment assistance, low Development other neighborhood or no interest loans, forgivable loans, groups to identify needs III.0 Promote and and grants and potential funding Develop Public / challenges Private 2. Help create neighborhood associations Planning Darryn B 4 quarter re Currently working with 4 Partnerships throughout the City that will help Police Department Scott G 2013 and expect 2 more to be create a neighborhood sense of place 2 a year goal developed y the end of the and belonging year 3. Start a full - service neighborhood Planning Darryn B Work w Neighborworks to housing services organization 4th Qtr 2014 begin in 2013 III.E Enhance Crime 1. Continue to develop neighborhood Police Department Scott G Q4 2013 Establish two new Prevention watch group neighborhood watch Measures groups. Page 12 * city of Oshkosh 2012 -14 Strategic Plan and Project Status Report Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 1. Complete Northside Comm. Allen D Q2 2013 Projects are underway IV.A Develop Develop /Planning Riverwalk 2. Complete Southside Comm. Allen D Q2 2017 Projects identified in 2013 Develop/Planning -2017 CIP 1. Develop Plans Library Jeff G Work to begin in 2013 • Public library Q2 2014 • Public Museum • Senior Center Museum Brad L Q3 2013 Strategic planning session • Zoo planned for early 2013 Senior Center Mark Z Q4 2014 Work to begin 2nd qtr 2013 Parks Ray M /Chad Q4 2014 , Work to begin in 2014 D .� 2. Create Inventory of the natural, Library Jeff G Q4 2014 RFP has been drafted and cultural and recreational assets under Museum Brad L is expected to be out in city management, considering Parks Ray M 2013 organizational and infrastructural Senior Center Mark Z IV.B Update Existing elements General Services Jon U Quality of Life Asset Plans 3. Develop maintenance plan for statues Parks Chad D Q2 2014 Team being developed. & monuments Library Jeff G Work to begin in 2013. 4. Develop (LR) physical & financial General Services Jon U Q4 2014 Assessment of properties maintenance plan for Grand Opera will start in 2013 House, working as partners with GOH Foundation 5. Formalize city responsibility for Parks Ray M Q2 2014 Initial discussion with Wiowash Traill .� County Started IV.0 Implement Top 1. Bike / Pedestrian Plan Comm. Develop David B Qtr 2 2013 Committee formed in Priority Projects Transportation Chris S 2011. Had first meeting in Plans summer of 2012. current) Page 13 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL IV. IMPROVE OUR QUALITY OF LIFE ASSETS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion prioritizing recommendations 2. Park Plan Parks Ray M Ongoing Projects have been approved and funded in 2013 CIP 3. Menominee Park Plan Parks Ray M Ongoing Projects have been approved and funded in 2013 CIP Parks Dept Ray M 4 t " qtr 2014 Team to be formed in Police Dept Scott G 2013 1. Review Special Events Policy Fire Dept Tim F Legal Lynn L Public Works Dave P Clerks Pam U IV.D Review Special Parks Dept Ray M 4 th 2014 Team to be formed in Events Policy qtr Police Dept Scott G 2013 2. Develop ROI for Special Events Fire Dept Tim F Legal Lynn L measure Public Works Dave P Clerks Pam U IV.E Develop 1. Investigate Alternative funding models Museum Brad L 4 t " qtr 2014 Team will be formed in Alternative for long term support of quality of life Library Jeff G 2013 Funding Models institutions {6} Parks Ray M for Quality of Life Assets Page 14 v% ..Krr....... *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report internal Nriority uoais are rocusea on internal issues ana airectea towara city Starr INTERNAL PRIORITY GOAL II. DEVELOP A PERFORMANCE CULTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion II.A Develop City 1. Top 7 to 10 Customer Measures (See Human Resources Brian C Concurrent Established during Key Resident Owner Needs / with strategic planning session Performance Requirements) submittal of and will be updated as Indicators budget more measures are (KPIs) & Council created Dashboard II.B Identify Key Performance Indicators (KPIs) & Dashboard for Key City Services within Departments 1. Identify and Segment Dept. Customers Human Resources Brian C 2. Identify Customer Needs 3. Create Customer Focused Measures 4. Identify In- Process Measures 5. Prioritize and Develop Measurement Plan 6. Develop Dept. Scorecard / Dashboard Establish indicators and dashboards for Ito2 departments per quarter Work is underway. Completion of example dashboard to be completed soon. II.0 Develop 1. Identify appropriate projects / services Human Resources Brian C Qtr 4 2014 t Work to begin in 2013 Capability to Determine ROI 2. Research ROI Methodology Human Resources Brian C Qtr 4 2014 rte, Work to begin in 2013 for Larger City Projects & 3. Propose Standard Template and Human Resources Brian C Qtr 4 2014 Work to begin in 2013 Services methodolo II.D Develop and put 1. Establish Policy Administrative John F Qtr 2 2013 Focus group has been in place a pay Services established. new for performance performance evaluation system for all system in place by 4/4/13. non- represented Pay for Performance employees policies expected to be in (CMG) front of council at the May 14 Council Meetin Page 15 *city of Oshkosh 2012 -14 Strategic Plan and Project Status Report INTERNAL PRIORITY GOAL II. DEVELOP A PERFORMANCE CULTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion II.E Build Leader 1. Develop and deliver training on Human Resources Brian C 2 nd qtr 2013 Expected start date and Employee Customer Focus and Managing with January 1 2013 Skills to Manage Measures to Performance Measures IIX Create City 1. Create Lean Savings Incentives Human Resources Brian C 4 t " qtr 2013 Currently researching Lean Program different programs. Improvement Project Initiative 2. Work cooperatively with other Media Services Nick A Ongoing Projects will be indentified departments utilizing media services to Human Resources Brian C in 2013 II.G Increase Public showcase city operations I.T. Jason K Awareness of City Services and Value Page 16 Page 17