HomeMy WebLinkAboutGO_Connect_2026-RedZoneRRIMPORTANT SERVICE POLICIES
Pick-Up Window - The vehicle can arrive anytime within
a 30-minute pick-up window, which is defined as 15
minutes before and 15 minutes after the scheduled pick-
up time. For example, if your pick-up time is scheduled
for 9:00 am, the pick-up window time frame is 8:45 am
- 9:15 am. It is the riders responsibility to be prepared to
board the vehicle within the pick-up window.
5 Minute Wait Time - Once the vehicle arrives for a pick-
up, the driver will wait up to 5 minutes for a rider. If the
rider is not prepared to board the trip will be counted as
a no-show and the vehicle will be dispatched to another
location.
No-Shows - Each no-show is documented and 3 no-
shows within a 3 month period will result in suspension
of service for 30 days.
Cancellations - If you need to cancel a trip, the
cancellation should occur more than one hour prior
to the scheduled pick-up time. A late cancellation is
considered a no-show.
Wheelchair Capacity - GO Transit can safely
accomodate wheelchairs up to 30” wide, 48” long and up
to 600 pounds when occupied. Per ADA/FTA regulations,
GO Transit may decline to carry a wheelchair/occupant
if the combined weight exceeds that of the lift/ramp
specifications or if the carriage of the wheelchair is
demonstrated to be inconsistent with legitimate safety
requirements. Riders must provide mobility device.
Carry-Ons - Each rider is allowed to bring up to 4 carry-
ons. This includes personal belongings and grocery
bags.
Safety - To ensure safety, our rider policy prohibits
seriously disruptive behavior, public health threats and
refusal to comply with policies and safety rules.
To provide feedback or request a copy of GO Transit’s
complete rider policy call 920.232.5340 or email
transit@oshkoshwi.gov
HOW DO I CONTINUE MY TRIP?
For information regarding GO Transit routes in Oshkosh,
please call 920.232.5340 or visit our website at www.
rideGOtransit.com. For information regarding Valley
Transit routes in Neenah please call 920.832.5800 or visit
their website at www.myvalleytransit.com.
.WHAT IS GO CONNECT?
GO Connect is a micro transit service that provides
flexible scheduling to those wishing to connect to area
transit services. This service will be provided through
a contract with the City’s Paratransit vendor and will
increase access to jobs, education, and healthcare.
HOW DOES IT WORK?
NEW EXPANDED SERVICE AREA – GO Connect Red
Zone Service connects you to fixed route service and/
or downtown Oshkosh and downtown Neenah’s transit
centers. Book a ride anywhere within the Red Zone or
travel between the Red Zone and the North Transfer
Point at 1850 Bowen St. (Edenbrook) to connect with GO
Transit’s fixed route service.
Need to go further? GO Connect will provide direct
service to and from the Neenah Transit Center or
between the Neenah Transit Center and the Downtown
Oshkosh Transit Center. From these locations, you are
able to finish your trip with GO Transit or Valley Transit
fixed route service to get to your final destination.
Similar to ride-hailing services, riders will schedule trips
in-advance and will travel in vehicles shared with other
passengers. See map for trip options and fares.
SERVICE HOURS
GO Connect service hours are Monday through Saturday
from 6:15 AM – 6:45 PM. There is no service on the
following holidays: New Years Day, Memorial Day,
July 4th, Labor Day, Thanksgiving, Christmas, or days
celebrated as such.
HOW DO I SCHEDULE A TRIP?
Call GO Connect’s vendor, City Cab at 920.235.7001 by
4:30 pm the day before desired travel. Same day rides
may be available but are not guaranteed so it is highly
recommended to schedule a day in advance. While our
service only runs Monday – Saturday, City Cab takes
calls 24/7. Riders should be prepared to provide the
dispatcher with the following information: first name;
last name; phone number; how they intend to pay
the fare; accompanying equipment (e.g. oxygen tank
and respirators). Non-ambulatory riders with mobility
devices requiring an ADA accessible vehicle must specify
their needs to dispatch when scheduling.
920.232.5340
www.rideGOtransit.com
Effective: April 1, 2026
Service to and from the
Oshkosh Transit Center, Red Zone
and the Neenah Transit Center
OSHKOSH
NEENAH
TRIP OPTIONS AND FARES
1. GO Connect Inter-City Service
GO Connect will provide direct service to and from
the Oshkosh Downtown Transit Center (110 Pearl
Ave) and the Neenah Transit Center (E Doty Ave
& Walnut St). The cost of each one-way trip will
be $5.00. Exact fare is required. Drivers cannot
provide change.
2. GO Connect Red Zone Service
GO Connect Red Zone Service works like a local
rideshare. You can request a ride to travel:
• Red Zone ↔ Red Zone
• Red Zone ↔ North Transfer Point
• Neenah Transit Center ↔ North Transfer Point
• Neenah Transit Center ↔ Red Zone
$5.00 One-Way Fare
• Neenah Transit Center ↔ North Transfer Point
• Neenah Transit Center ↔ Red Zone
$3.00 One-Way Fare
• North Transfer Point ↔ Red Zone
• Red Zone ↔ Red Zone
Exact fare is required. Drivers cannot provide
change.
RED ZONE AREA