HomeMy WebLinkAboutGo_Plus_ADA_ParatransitPROGRAM INFORMATION
920.232.5340 www.rideGOtransit.com
Effective: January 2026GO Plus paratransit programs are funded by the City of
Oshkosh, Winnebago County, State of Wisconsin, Federal
Transit Administration, and user fares.
Levels of Service & Fares
Basic – Basic service is curb-to-curb. Origin-
to-destination service (additional driver
assistance) is provided when needed by the
rider due to physical barriers or the nature of
the rider’s disability.
($3.00 one-way during GO Transit bus hours*)
Premium - Premium service occurs when
additional driver assistance is requested
beyond basic at the origin and/or destination.
Premium service includes service when the
vehicle is left unattended for a substantial
amount of time or when the vehicle is out of
driver’s sight. Premium service does not
include assistance up or down more than two
stairs or transfers (e.g., assistance from
mobility device to bed).
($4.00 one-way during GO Transit bus hours*)
After-Hours - After-hours service include all
trips after 6:45 pm to 10:00 pm, Monday -
Saturday or 7:00 am to 3:00 pm on Sundays.
($6.00 one-way)
*GO Transit bus hours are 6:15 am—6:45 pm, Monday-
Saturday. There is no bus service or paratransit services
on the following holidays: New Year’s Day, Memorial Day,
July 4th, Labor Day, Thanksgiving, Christmas, or days
celebrated as such.
One personal care attendant per program user is permitted
to ride free. One companion may accompany a program
user, but must pay the same fare as the user and share the
same origin and destination. More companions may ride if
space is available. Information about accompanying riders
must be provided to dispatch when the ride is scheduled.
How to Schedule a Ride
For ambulatory riders (w/ green card),
call City Cab at (920) 235-7000
For non-ambulatory riders (w/ yellow card), call
Cabulance at (920) 426-3900
Please schedule your ride by 4:30 pm the day
prior to the trip. Riders should be prepared
to provide the dispatcher the following
information: first name; last name; phone
number; program used or card color; how they
intend to pay the fare; origin address; destination
address; accompanying companion(s), if needed;
accompanying equipment (e.g., oxygen tank and
respirators);
Feedback & Rider Policy
To provide feedback about the service or request a
copy of GO Transit’s complete rider policy, please call:
920-232-5340 or email: transit@oshkoshwi.gov
GO Transit - Reduced Bus Fares
With your ADA card, you qualify for reduced bus
fares. The bus system is a great way to travel in
Oshkosh. GO Transit’s reduced fares for
individuals with an ADA card, a Medicare Card or
seniors (age 60 and over) are very affordable.
GO Transit’s reduced one way fare is $1.00*.
You can earn free rides with fare capping once
you reach a certain number of fares each day or
month with the Umo app or WisGo card. This
means you will never pay more than $2 daily or
$50 monthly. To obtain a reduced fare WisGo
card or Umo app account, please visit us at 926
Dempsey Trail or call 920.232.5340 for more
information.
*Riders can still pay the reduced fare with cash and
proof of age but they will not get the benefits of fare
capping or transfers.
Beyond low fares, the bus is accessible and safe.
Each bus includes kneeling capability, a ramp,
securement areas, stop announcements, and
friendly drivers. If you would like training on how
to use the bus, feel free to contact GO Transit.
Service Description
individuals with disabilities within the City of
Oshkosh whose condition prevents them
from using the bus service. It is a shared-ride,
demand response lift-equipped van or
sedan service provided through a contract with
Oshkosh City Cab and Cabulance. Since the
service is shared ride, the rider may share the
vehicle with other riders during the trip. The
service is designed to comply with the
Americans with Disabilities Act (ADA).
How to become eligible
You must complete an ADA application to
determine eligibility. The application process
evaluates if the applicant has a qualifying
disability that prevents him/her from using GO
Transit bus service.
TO REQUEST AN ADA APPLICATION:
Please contact GO Transit at 232-5340 or
download the application at: rideGOtransit.com
Send or mail completed applications to:
Email: transit@oshkoshwi.gov
Mail: 926 Dempsey Trail
Oshkosh, WI 54902
Fax: (920) 232-5343
Program Benefits*
If you qualify for GO Plus ADA paratransit
service, you will receive a green or yellow ADA
card, which entitles you to paratransit rides.
Green cards are provided to ambulatory riders
with disabilities (sedan service). Yellow cards
are provided to riders with wheelchairs (lift-
equipped van service).
Either service can be used for any purpose you
choose as long as your travel is within the city
limits of Oshkosh.
See the “Levels of Service & Fares” section of
this brochure for more info on costs and service
hours.
*If an individual with disabilities is able to use the
bus for certain trips, the individual must
Important Service Policies
Advanced Scheduling – Rides must be
scheduled by 4:30 pm the day prior to the trip.
Any rides not scheduled in advanced will not be
covered by the program and ride will be subject to
full meter fare.
Card –All eligible riders will receive a paratransit
program card after their application is processed.
The card must be current and be presented to the
driver each time a ride is taken. If your card is
approaching the expiration date, contact GO
Transit to re-apply.
Pick-up Window – The vehicle can arrive
anytime within a 30-minute pick-up window, which
minutes after the scheduled pick-up time. For
example, if your pick-up appointment is
scheduled for 9:00 am, the pick-up window time
frame is 8:45 am – 9:15 am. It is the rider’s
responsibility to be prepared to board the vehicle
within the pick-up window.
5 Minute Wait Time – Once the vehicle arrives
for a pick-up, the driver will wait up to 5 minutes
for a passenger. If the rider is not prepared to
board, the trip will be counted as a no-show and
the vehicle will be dispatched to another
location.
No-Shows
above and below) is documented and a pattern of
no-shows may result in service suspension.
Cancellations – If you need to cancel a trip, the
cancellation should occur more than one hour
prior to the scheduled pick-up time. A late
cancellation (less than 1 hour) is considered a
no-show.
Wheelchair Capacity – GO Transit vehicles
can safely accomodate wheelchairs up to 30”
wide, 48” long and up to 600 pounds when
occupied. GO Transit per ADA/FTA regulations
may decline to carry a wheelchair/occupant if the
combined weight exceeds that of the lift/ramp
is demonstrated to be inconsistent with
legitimate safety requirements. Riders must
provide mobility device.
Carry-ons—Each eligible rider is allowed to
bring up to four (4) carry-ons. This includes
personal belongings and grocery bags.
Steps – Drivers are able to help riders
up or down no more than 2 steps.
Safety – To ensure safety, our rider
policy prohibits seriously disruptive behavior,
public health threats, and refusal to comply with
policies & safety rules.
Title VI Notice: GO Transit is committed to
ensuring that no person is excluded from
on the basis of race, color or national origin as
protected by Title VI of the Civil Rights Act of
1964, as amended (“Title VI”). If you believe you
have been subjected to discrimination, you may
Title VI Complaints, 926 Dempsey Trail,
Oshkosh, WI 54902. Please feel free to contact
GO Transit for more info.
MA Transport: Non-emergency medical
transportation for Medicaid or BadgerCare Plus
members is administered by the State of
Wisconsin (Dept of Health Services) and is not
a program of the City of Oshkosh or GO Plus.