HomeMy WebLinkAboutGO_Plus_Senior_DARPROGRAM INFORMATION
920.232.5340 www.rideGOtransit.com
Effective: January 2026
GO Plus paratransit programs are
funded by the City of Oshkosh,
Winnebago County, State of Wisconsin,
Federal Transit Administration, and user
fares.
Levels of Service & Fares
Basic – $4.50 one-way fare during GO
Transit bus hours from 6:15 am - 6:45 pm,
Monday-Saturday. The level of service is
curb-to-curb.
After-Hours - $6.00 one-way fare after
6:45 pm - 10:00 pm, Monday-Saturday and
on Sundays from 7:00 am - 3:00 pm.
There is no bus or paratransit services on the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, or days celebrated as such.
How to Schedule a Ride?
Please schedule your ride by 4:30 pm
the day prior to the trip. Riders should
be prepared to provide the dispatcher
the following information: first name; last
name; phone number; program used or
card color (“Senior Dial-A-Ride”); how
you intend to pay the fare; origin
address; destination address; and
desired pick-up time.
When the above info is prepared call:
Oshkosh City Cab at (920) 235-7000
Rider Policy
To request a copy of GO Transit’s
complete rider policy, please call:
920-232-5340 or email:
transit@oshkoshwi.gov
GO Transit - Reduced Bus Fares
If you qualify for Senior Dial-A-Ride, you are
also eligible for reduced bus fares. The bus
system is a great way to travel in Oshkosh.
GO Transit’s reduced one way fare is
$1.00*. You can earn free rides with fare
capping once you reach a certain number of
fares each day or month with the Umo app
or WisGo card. This means you will never
pay more than $2 daily or $50 monthly. To
obtain a reduced fare WisGo card or Umo
app account, please visit us at 926
Dempsey Trail or call 920.232.5340 for more
information.
*Riders can still pay the reduced fare with cash and
proof of age but they will not get the benefits of fare
capping or transfers.
Beyond low fares, the bus is accessible and
safe. Each bus includes kneeling capability,
a ramp, securement areas, stop announce-
ments, and friendly drivers. If you would like
training on how to use the bus, feel free to
contact GO Transit.
All GO Transit & GO Plus fares are subject to change
GO Plus Customer Feedback
To provide feedback about the service,
please feel free to call 920-232-5340 or
email transit@oshkoshwi.gov
Service Description
Senior Dial-A-Ride is a is a shared-
ride, demand response sedan or
mini-van service provided through a
contract Oshkosh City Cab. The
service is available to residents of
the City of Oshkosh age 60 and over.
It is a curb-to-curb service that can
be used for trips within the City of
Oshkosh. “Shared-ride” means there
could be other people in the vehicle
with you.
Senior Dial-A-Ride is non-
emergency transportation. If you
have a medical emergency, call 911.
GO Plus is the name of the
paratransit system provided by GO
Transit. Senior Dial-A-Ride is one of
the paratransit programs provided
under GO Plus
How to become eligible?
Senior residents (age 60 and over)
of the City of Oshkosh are eligible for
the program. To obtain a re-quired
card (brown card), visit the GO
Transit office at 926 Dempsey Trail
and provide proof of age. Office
hours are Monday -Friday, 8:00 a.m.
to 4:30 p.m., closed for lunch from
12:00 p.m. - 1:00 p.m.
Important Service Policies
Advanced Scheduling – Rides must
be scheduled by 4:30 pm the day prior
to the trip. Any rides not scheduled in
advanced will not be covered by the
program and ride will be subject to full
meter fare.
Card –All eligible riders will receive
a paratransit program card. The card
must be current and be presented to
the driver each time a ride is taken.
Pick-up Window – The vehicle can
arrive anytime within a 30-minute pick-
up window, which is defined as fifteen
minutes before and fifteen minutes
after the scheduled pick-up time. For
example, if your
pick-up appointment is scheduled
for 9:00 am, the pick-up window time
frame is 8:45 am – 9:15 am. It is the
rider’s responsibility to be prepared to
board the vehicle within the pick-up
window.
5 Minute Wait Time – Once the
vehicle arrives for a pick-up, the driver
will wait up to 5 minutes for a pas-
senger. If the rider is not prepared to
board, the trip will be counted as a
no-show and the vehicle will be dis-
patched to another location.
No-Shows – Each no-show (defined
above and under “Cancellations”) is
documented and a pattern of no-shows
may result in service suspension.
Cancellations – If you need to cancel a
trip, the cancellation should occur more
than one hour prior to the scheduled
pick-up time. A late cancellation (less
than 1 hour) is considered a no-show.
Carry-ons—Each eligible rider is
allowed to bring up to four (4) carry-ons.
This includes personal belongings and
grocery bags.
Safety – To ensure safety, our rider
policy prohibits seriously disruptive
behavior, public health threats, and
refusal to comply with policies & safety
rules.
Driver Assistance – No driver
assistance is provided to the passenger
beyond the vicinity of the vehicle. This
includes help with stairs, opening doors
and carrying the rider’s belongings.
Other GO Plus Programs
If you have a disability that prevents
you from using GO Transit buses, you
may be eligible under GO Plus’s ADA
paratransit program. To request an ADA
application, please contact GO Transit.
Or download the application at:
www.rideGOtransit.com.