HomeMy WebLinkAboutGO_Plus_RuralService Description
In partnership with Winnebago County, GO Plus
offers a Rural Program to help fill basic
transportation needs of rural residents in
Winnebago County*. Below are descriptions of
the 2 categories under the Rural Program:
Over 60
The Over 60 Rural Program provides sedan
service to seniors (age 60 and over) in rural
Winnebago County. This service can be used
for any trips within the county. Each participant
is limited to 10 one-way rides per month**. Once
processed, you will receive a blue card. To
renew your blue card, just call GO Transit at
least 2 weeks prior to the expiration date on the
card and we will mail you a new card.
Under 60
The Under 60 Rural Program provides sedan
and lift-equipped van service to rural residents
with a qualifying disability in Winnebago County.
This service can be used for any trips within the
county. Each participant is limited to 10 one-way
rides per month**. Once approved, you will
receive a red card. To renew your red card,
you can request an application as described in
the “How to Become Eligible” section in this
brochure. Completed applications should be
sent to GO Transit at least 2 weeks prior to the
expiration date on your card.
This program is non-emergency transportation.
If you have a medical emergency, call 911.
* The rural programs exclude residents of the
Cities of Menasha, Neenah and Oshkosh. The
service is shared-ride, so the rider may share
the vehicle with other riders during the trip.
**The 10 ride limit is tracked on the program
user’s card and by the transportation provider.
Agency tickets do not count toward the 10 ride
limit.
How to become eligible
You must apply for a rural card from GO Transit
to receive transportation. Please note that
qualifying disabilities are verified through the
application process for the Under 60 Rural
Program.
To request an application:
Please contact GO Transit at 920-232-5340 or
download the application at: rideGOtransit.com
Send or mail completed applications to:
Mail: GO Transit, 926 Dempsey Trail,
Oshkosh, WI 54902;
Fax: (920) 232-5343; or
Email: transit@oshkoshwi.gov
Important Service Policies
Advanced Scheduling – All ride must be
scheduled by 4:30 pm the day prior to the trip.
Any rides not scheduled in advance will not be
covered by the program and rides will be
subject to full meter fare.
Card –All eligible riders will receive a
paratransit program card. The card must be
current and be presented to the driver each time
a ride is taken.
Pick-up Window – The vehicle can arrive
anytime within a 30-minute pick-up window,
which is defined as fifteen minutes before and
fifteen minutes after the scheduled pick-up time.
For example, if your pick-up appointment is
scheduled for 9:00 am, the pick-up window time
frame is 8:45 am – 9:15 am. It is the rider’s
responsibility to be prepared to board the
vehicle within the pick-up window.
5 Minute Wait Time – Once the vehicle arrives
for a pick-up, the driver will wait up to 5 minutes
for a passenger. If the rider is not prepared to
board, the trip will be counted as a no-show and
the vehicle will be dispatched to another
location.
No-Shows – Each no-show (defined above and
under “Cancellations”) is documented and a
pattern of no-shows will result in service
suspension.
Cancellations – If you need to cancel a trip, the
cancellation should occur more than one hour
prior to the scheduled pick-up time. A late
cancellation (less than 1 hour) is considered a
no-show.
Wheelchair Capacity – GO Transit vehicles
can safely accommodate wheelchairs up to 30”
wide, 48” long and up to 600 pounds when
occupied. GO Transit per ADA/FTA regulations
may decline to carry a wheelchair/occupant if
the combined weight exceeds that of the lift/
ramp specifications or if the carriage of the
wheelchair is demonstrated to be inconsistent
with legitimate safety requirements. Riders must
provide mobility device.
Carry-ons—Each eligible rider is allowed to
bring up to four (4) carry-ons. This includes per-
sonal belongings and grocery bags.
Safety – To ensure safety, our rider
policy prohibits seriously disruptive
behavior, public health threats, and refusal to
comply with policies & safety rules.
GO Plus is the name of the paratransit system
managed by GO Transit. The Rural Program is one
of the paratransit programs offered under GO Plus.
PROGRAM INFORMATION
920.232.5340 www.rideGOtransit.com
Effective: April 2025
GO Plus paratransit programs are funded
by the City of Oshkosh, Winnebago
County, State of Wisconsin, Federal
Transit Administration, and user fares.
Levels of Service & Fares
The level of service is curb-to-curb.
One-Way Fares*:
$7 one-way
*Rides must be scheduled in advance.See “How to Schedule a Ride” section.
If needed by a rider with disabilities, one personal care attendant per program user is permitted to ride free. Information about the personal care attendant must be provided to dispatch when the ride is scheduled. The personal care attendant must share the same origin and destination as the program user.
All GO Transit & GO Plus fares are subject to
change.
Service Hours
Monday - Saturday 6:15 am - 10:00 pm
Sunday
7:00 am - 3:00 pm
There are no paratransit services on the
following holidays: New Year’s Day, Memorial
Day, July 4th, Labor Day, Thanksgiving,
Christmas, or days celebrated as such.
How to Schedule a Ride
For ambulatory users,
call City Cab at (920) 235-7000
For non-ambulatory users,
call Cabulance at (920) 426-3900
Please schedule your ride by 4:30 pm the day prior to the trip. Riders should be prepared to provide the dispatcher the following information: first name; last name; phone number; program used or card color; how they intend to pay the fare; origin address; destination address; accompanying companion(s), if needed; accompanying equipment (e.g., oxygen
tank and respirators). Rider must
provide mobility device.
Feedback & Rider Policy
To provide feedback or request a copy
of GO Transit’s complete rider policy,
please call: 232-5340 or email:
transit@oshkoshwi.gov
RURAL
TRANSPORTATION
GO Transit
926 Dempsey Trail
Oshkosh, WI 54902
920.232.5340