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HomeMy WebLinkAboutPollock Pool Services 201813231 C"11 POLLOCK POOL SERVICES CONTRACT THIS AGREEMENT, made on the 6TH day of JUNE 2017, by and between the CITY OF OSHKOSH, party of the first part, hereinafter referred to as CITY, and JKS of Wisconsin Inc d/b/a/ ServiceMaster Building Maintenance, 2522 Fish Hatchery Road, Madison WI 53713, hereinafter referred to as the CONTRACTOR, WITNESSETH: That the City and the Contractor, for the consideration hereinafter named, enter into the following agreement. The Contractor's proposal is attached hereto and reflects the agreement of the parties except where it conflicts with this agreement, in which case this agreement shall prevail. ARTICLE I. PROJECT MANAGER A. Assignment of Project Manager. The Contractor shall assign the following individual to manage the project described in this contract: Nancy Hacker, Sales/Client Services Representative B. Changes in Project Manager. The City shall have the right to approve or disapprove of any proposed change from the individual named above as Project Manager. The City shall be provided with a resume or other information for any proposed substitute and shall be given the opportunity to interview that person prior to any proposed change. ARTICLE II. CITY REPRESENTATIVE The City shall assign the following individual to manage the project described in this contract: Chad Dallman, Assistant Director of Parks ARTICLE III. SCOPE OF WORK The Contractor shall provide the services described in the proposal dated June 6, 2018. The Contractor's proposal is attached hereto as Exhibit A. If anything in the Contractor's proposal conflicts with the CITY's Bid Specifications or with this agreement, the CITY's Bid Specifications and the provisions in this agreement shall govern. The Contractor may provide additional products and/or services if such products/services are requested in writing by the Authorized Representative of the City. ARTICLE IV. CITY RESPONSIBLITIES The City shall furnish, at the Contractor's request, such information as is needed by the Contractor to aid in the progress of the project, providing it is reasonably obtainable from City records. To prevent any unreasonable delay in the Contractor's work the City will examine all reports and other documents and will make any authorizations necessary to proceed with work within a reasonable time period. ARTICLE V. TERM The term of this agreement shall be for one season beginning on the 9t'' day of June 2018, through the 23rd of August 2018. ARTICLE VII. PAYMENT A. The Contract Sum. The City shall pay to the Contractor a sum of $25.00/hour per services identified in the contractor's proposal and as scheduled and requested by City), adjusted by any changes hereafter mutually agreed upon in writing by the parties hereto. Fee schedules shall be firm for the duration of this Agreement. B. Method of Payment. The Contractor shall submit itemized monthly statements for services. The City shall pay the Contractor within 30 calendar days after receipt of such statement. If any statement amount is disputed, the City may withhold payment of such amount and shall provide to Contractor a statement as to the reason(s) for withholding payment. C. Additional Costs. Costs for additional services shall be negotiated and set forth in a written amendment to this agreement executed by both parties prior to proceeding with the work covered under the subject amendment. ARTICLE VIII. CONTRACTOR TO HOLD CITY HARMLESS The Contractor covenants and agrees to protect and hold the City of Oshkosh harmless against all actions, claims and demands of any kind or character whatsoever which may in any way be caused by or result from the intentional or negligent acts of the Contractor, his agents or assigns, his employees or his subcontractors related however remotely to the performance of this Contract or be caused or result from any violation of any law or administrative regulation, and shall indemnify or refund to the City all sums including court costs, attorney fees and punitive damages which the City may be obliged or adjudged to pay on any such claims or demands within thirty (30) days of the date of the City's written demand for indemnification or refund. ARTICLE IX. INSURANCE The Contractor agrees to abide by the attached City of Oshkosh Insurance Requirements. See Exhibit B. ARTICLE X. TERMINATION A. For Cause. If the Contractor shall fail to fulfill in timely and proper manner any of the obligations under this Agreement, the City shall have the right to terminate this Agreement by written notice to the Contractor. In this event, the Contractor shall be entitled to compensation for any satisfactory, usable work completed. B. For Convenience. The City may terminate this contract at any time by giving written notice to the Contractor no later than 10 calendar days before the termination date. If the City terminates under this paragraph, then the Contractor shall be entitled to compensation for any satisfactory work performed to the date of termination. This document and any specified attachments contain all terms and conditions of the Agreement and any alteration thereto shall be invalid unless made in writing, signed by both parties and incorporated as an amendment to this Agreement. In the Presence of: (Seal of Contractor if a Corporation.) aitness) 0`�ttl' (4fitness) APPROVED: bty Atttbn4y CONTRACTOR By: V ICC" 4, 6-r (Specify Title) By: (Specify Title) CITY OF OSHKOSH By: Mark A. Rohloff, City Manager And: Pamela R. Ubrig, City Clerk I hereby certify that the necessary rovisio have been made to pay the liability, which will accrue under this contract. Jf C'�•'�� City Comptroller E�h I brt- A This ServiceMaster Building Maintenance custodial proposal has been especially prepared for The clean you expect. The service you deserve. ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Company History ServiceMaster is the world's largest cleaning company and has been in service over 65 years. At the corporate level, ServiceMaster provides contract janitorial service, in-home cleaning, disaster clean up and restoration, pest control, maid service, lawn care, home inspection service, as well as other services. ServiceMaster Building Maintenance is an independently owned franchise, operated by Karl Yanzer, Joe Cyrowski and Sue Leis. ServiceMaster Building Maintenance has a history of continued growth every year that it has been in existence. Today, we provide service to more than 600 facilities and clean in excess of 15 million square feet of space every day. Our company employs approximately 400 full-time and part-time personnel. We focus our efforts primarily on professional office space, manufacturing facilities, medical facilities, educational facilities and financial institutions. Our business philosophy is to provide high quality service based on the needs and specifications of our clients. We can tailor a program exactly to our clients' needs. If those needs change, we respond to those changes immediately. Some of our strengths are our supervision and inspection; we are constantly monitoring our clients' facilities and our personnel to ensure that the cleaning is done to the standards required. Our business follows the four objectives of ServiceMaster, which are: To honor God in all we do To help people develop To pursue excellence To grow profitably Following these objectives helps us to provide the high quality service that our clients require. It also enables us to develop a staff that is courteous, conscientious, well-trained, and committed to performing service that meets our clients' needs. The clean you ea]p The service you desenle.® ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Employee Recruitment and Background Checks ServiceMaster looks to retain staff members who are committed to providing the level of service that our organization provides to our clients. We are committed to hiring reliable, honest, and hard-working staff that aligns with our mission and objectives. We utilize a variety of sources for finding and recruiting staff members, as outlined below. Recruiting Sources In addition to traditional recruiting sources —employee referrals, classified newspaper advertising and local recruitment agencies —ServiceMaster Building Maintenance will evaluate and promote current employees to positions of higher responsibility to fulfill our staffmg requirements. By promoting from within, ServiceMaster Building Maintenance is able to maintain core staff of highly trained, experienced and responsive cleaning professionals. We also use job services, Craigslist and the Wisconsin JobNet to recruit employees. Staff Selection The staff selection process includes several activities to ensure that the best possible candidates are chosen: • Telephone interviews will be conducted to determine the applicant's attitude regarding honesty, drug avoidance, job commitment, safety and work values. • Face-to-face interviews will be conducted with those candidates that pass the telephone screening to verify the prospective employee's application information, provide him/her with the job description, to verify his/her ability to perform the job functions described and to provide him/her with a chance to ask questions. • Background checks, including a criminal history search, social security verification and address tracing are performed on all candidates who receive an offer of employment. We use several services that provide these checks. • All employees are subject to random, reasonable cause and post -accident drug screening. ServiceMaster Building Maintenance cleans various United States government agencies through property management companies. Some of these agencies are the FBI, IRS, DEA, FDA, FDIC, U.S. Trustees, U.S. Attorneys, Department of Homeland Security and others. ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Quality Assurance Nighttime Supervision ServiceMaster will dedicate an Area Supervisor to Pollock Community Water Park to oversee services performed throughout the facility. This supervisor would perform cleaning tasks and would check each area on a regular basis to ensure that the cleaning is completed and that the standards set forth in the proposal and cleaning specifications are being met at all times. Client Service Representative These staff primarily works day shift hours meeting with contacts designated by you. They will tour the facility on a monthly basis, more if needed. Perform awareness inspections. They will communicate requests and concerns from your staff to the proper ServiceMaster operations staff. They will respond immediately to calls and emails insuring customer satisfaction. They are the prime conduit and communication tools between you and ServiceMaster operations. The Client Service Representatives carry smart phones to speed the communications accessibility. ExpressTime Automated Professional Timekeeping System ServiceMaster Building Maintenance utilizes the ExpressTime Timekeeping System, which provides an accurate, dependable means of tracking each employee's time and location using a dedicated clock in /clock out call monitoring system that works 24/7. Times are recorded and we are able to view data per building and generate reports for any combination of building and employee information to extract the desired information. We are able to record and leave messages for each one of our employees that must be checked in order to clock in or out. A series of alerts are set up for the Supervisors and Production Management and pages are sent for no shows, late arrivals and/or early leavers. This helps insure quality customer service by making sure our people are where they are supposed to be when they are supposed to be and no building is missed. Back -Up Plan ServiceMaster Building Maintenance utilizes the ExpressTime Timekeeping System as a tool to assure that a facility never goes unclean. As described above, a series of alerts are set up for the Supervisors and Production Management and pages are sent for no shows, late arrivals and/or early leavers. This helps insure quality customer service by making sure our people are where they are supposed to be when they are supposed to be and no building is missed. In addition, several members of the ServiceMaster team are trained at each facility we service and will provide back-up cleaning in the absence of the regular scheduled cleaner. Back-up staff includes other cleaners, supervisors, project technicians and office staff that are all familiar with your unique facility needs. ServiceMaster is dedicated to servicing our customers day and night and work diligently to see that cleaning is completed as scheduled. ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Monthly Planning Calendar ServiceMaster has processes in place to assure that services to be performed monthly or on a regularly scheduled, yet less frequent basis are completed consistently and thoroughly. Upon beginning service in a new facility, each crew receives a Monthly Planning Calendar, which illustrates when less frequent tasks —dusting blinds or completely cleaning partition glass, for example— are to be completed. In larger facilities, our Client Services Staff maintains a schedule of these items so that project technicians can be scheduled during the appropriate months to complete this work. Having these items regularly scheduled immediately upon beginning service helps to eliminate confusion as to when these tasks are to be done. Communication Log Book Communication log books are kept at each facility we service and are used as a form of direct communication between facility staff and cleaning staff. Small requests can be written in the communication log book by facility staff and will be immediately addressed by our cleaning staff at the next regularly scheduled service. Other uses for the log book range from inventory of disposable products and compliments. ServiceMaster staff is required to check the log book each night, sign in and respond to any questions or concerns. Walkthroughs Client Service Staff perform regular walkthroughs during the daytime hours of facilities. The purpose of the walkthroughs is to allow for another set of eyes to check cleaning and follow up on any issues that need addressing. These walkthroughs are reviewed with cleaners during the next cleaning shift by the Area Manager. ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 The P.A.C.T. Inspection Program was developed improve the janitorial services that ServiceMaster provides. ServiceMaster Building Mdintexiance was one of five franchises selected to work with the Home Office to develop a system that nnproves the way that facilities are inspected. This system also .communicates those inspection results to employees, management staff and, most importantly, to our clients. Plan ServiceMaster has developed a standardized inspection form that makes it easy for the inspector to check the condition of the facility on a regularlyscheduled basis. Act Buildings' are inspected on schedule and inspections are, turned in to ServiceMaster management_ Upon reviewing the inspections, we act quickly to address any issues. Communicate Inspection results are communicated to the employees within 24 hours. Positive items as well as the items needing attention are reviewed with the employees so'that these items may be addressed. A recap of the inspection detailing what was found, what has been corrected, and other special items you w111 need to know will be sent to you, the client. x EN s 1 Track The` esults of the a�nspectzans are monitored and tracked to ensure that our high',quality of Confidentiality ServiceMaster is aware that, as we provide service to our customers, there are items in customers' facilities that contain information about their business. ServiceMaster employees are not to move, touch, read, copy or in any other way use this information. All of this information is confidential and is to be treated as such by ServiceMaster personnel. Anything seen or heard while working in the clients' facilities that relates to their business, employees, or patients is confidential and is not to be discussed with anyone at any time .... unless it is a security concern and then must be brought to the attention of ServiceMaster management. We respect our clients' information at all times. Misconduct of any kind by anyone (whether a ServiceMaster employee or another person) must be reported to the ServiceMaster office immediately. Similarly, information that you see or is provided to you in the performance of your job with ServiceMaster is proprietary and confidential (contract and building security information, task schedules, personnel information, phone numbers, budgeted hours, etc.). This information is to remain confidential and is company property. Breaches of confidentiality will result in disciplinary action or termination of employment. Security Security Procedure and Policies ServiceMaster follows proper security procedures. ServiceMaster is entrusted with the keys and access cards for many facilities, including high security facilities throughout the area. It is our responsibility as a company and as employees of that company to be certain that these keys and access cards are kept secure and in control at all times. It is understood that ServiceMaster and its employees will comply with any and all building security measures. Access Cards and Keys ServiceMaster secures all supervisor keys assigned in a secured lock box. All keys are checked out as needed and checked back in each morning. A full key audit is completed on a regular basis. ServiceMaster Building Maintenance Proposal for City of Oshkosh. Pollock Pool 6.6.2018 ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Pricing Analysis Listed below is the price for providing the cleaning services outlined in this proposal. Services will be provided 7 times per week Monday — Sunday after 8:00 PM. Hourly Price $25.00 per hour These prices are for services listed on the enclosed cleaning specifications and are valid for the 2018 season. The prices include all necessary cleaning products and equipment but do not include disposable items such as toilet paper, paper towels, trash bags, waste basket liners, feminine products, soap, etc. Those items can be supplied by the customer or may be supplied and charged by ServiceMaster. ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 Other Services ServiceMaster Building Maintenance is capable of being your full service provider of services for your facilities; in conjunction with our ServiceMaster partners. Please call us if you should ever have a need for any of these services. Disaster Restoration Post -Construction Clean-up Ceramic Tile and Grout Scrubbing Grout Sealing and Coloring AIB Cleaning Window Cleaning Mats and mat cleaning Light bulb changing Carpet Sanitizing Emergency Water Extraction Wall Washing Horizontal Blind Cleaning Furniture Cleaning Light Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 References Mr. Adam Alix City of Menasha/ Police Dept 430 1st Street Menasha, WI 54952 920-967-3617 Length of Service: 8 years 20,000 square feet Multiple Locations Mr. Ted Gaura Capital Credit Union 825 Morris Avenue Green Bay, WI 54306 920-494-4541 Length of Service: 5 Years 90,000 square feet Multiple Locations Mr. Dennis Paisar Fleet Wholesale Co. 1300 Lynndale Drive Appleton, WI 54912 920-997-8576 Length of Service: 20 years 50,000 square feet Multiple Locations Mr. Jeff Schweitzer Community First Credit Union 2626 S. Oneida Street Appleton, WI 54915 920-830-7321 Length of Service: 3 year 104,000 square feet Multiple Locations Mr. Darwin Lynde Park Bank Headquarters 1801 Greenway Cross Madison, WI 53713 608-278-2800 Length of Service: 11 years 65,000 square feet Ms. Joanie Ulrich Grant Thornton 2501 E Enterprise Ave Suite 300 Appleton WI 54913 920-968-6700 Length of Service: 5 Years 14,000 square feet Mr. Jonathan Ranum John Deere Credit 8402 Excelsior Drive Madison, WI 53719 608-278-4477 Length of Service: 15 years 100,000 square feet Mr. Mike Peterson The Boldt Company 2525 N Roemer Rd. Appleton, WI 54912 920-225-6363 Length of Service: 2 years 45,000 square feet ServiceMaster Building Maintenance Proposal for City of Oshkosh Pollock Pool 6.6.2018 QGRVMAC no 11)_ CS ACC�►R Q -- CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDDYYYY) 1 12/22/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELYOR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. .. ..-- -- - -- ---- — --- --- — - ..-...--- IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER 608-2557-37955 Hausmann -Johnson Insurance Inc 700 Regent St., PO Box259408(A/C, Madison, Wl 53725-9408 Scott Hausmann, CIC 1 CONTACT Scott Hausmann, CIC- 'I NAME. PHONE 608-257-3795 IFAX 808-257-4324 No, Ext): (AJC, No): E-MAIL ADDRESS: - IN -ER COVERAGE. _ NAIG# INSURER A: ACUITY Insurance 114184 -; INSURED ServiceMaster Building Maintenance JKS of Wisconsin, Inc. - -- INSURER 'B : .. ... _...... I. INSURER C: ------ - -----... -------� 2522 Fish Hatchery Rd. Ste 100 INSURER D: Madison, WI 53713 INSUREREI': INSURER Fd ....... __.:._..__._«—. i. r]r)VFRGr.FS rFRTI;:IrATF NI IMRFR. 2017 RFVISIr)N NI IMRFR- THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS: EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. _ _ _ IN SR ( 1ADDL SUB POLICY EFF POLICY EXP -LTR TYPE OF INSURANCE INWVD� _ POLICY NUMBER (MM. D.DYYYY ( MM/DD/YYYY LIMITS { A I X I COMMERCIAL GENERAL LIABILITY€ , CLAIMS -MADE ' X I OCCUR X UUU — - ---- GEN'LAGGREGATE LIMIT APPLIES PER: POLICY X jEC Q �. LOC. I IZSI112 01/01/2018 I 0110112019 i EACH OCCURRENCE $ 1,006,000 ORFAAGETORENTEDn a I MED EXP (Any one pe $ PERSONA'_ &ADV INJURY $ 300006 10,000 1 OOO OOO -_ GENERAL AGGREGATE $ s,600d6o PRODUCTS-COMPIOP AGG I S 3,000,000 _..::---.._... $ -OTHER':. . _......:.— — :. A I AUTOMOBILE ........... LIABILITY ,: ....... __.:._..__._«—. i. .. COMBINED SINGLE LIMIT $ _...... 1,000,000 ANY AUTO J( 261112 01/01/2018 01/01/2019 BODILYINJURY;_P uerscnZ_L$ �X X ... OWNED SCHEDULED AUTOS ONLY AUTOS HIRED NON -OWNED AUTOS ONLY _.; AUTOS ONLY I - ; : I ! BODILY INJURY (Fer acc deniJ' $ PROPERTY DAMAGC- Per accaenti - Is A A _......... I UMBRELLA.LIAH Xj .00CUR __.. X I.EXCESS ..... I CLAMS -MAD �— ' 0 _ I DED I X RETENTION WORKERS COMPENSATION_- AND EMPLOYERS' LIABILITY YIN v,P:Y PROPRI TOR(PP.RTNERJEXECUTt'VE r OFFICERIMEMB_R EXCLUDED?. N/A] (Mandatory in NH) L— : It ves, describe under DESCRIPTION OPERATIONS belarr . — 1112 01/01/2018 ;. ! 261112 i 0110 112 0 1 8 -.I. 01/01/2019 _ .01/0112019 EACH OCCURRENCE $ 5,Q6O,0Q0 AGGREGATE I $ 5,000,000i is I X PTATI i F ov L E L F,,4CH ACCIDENT ! $ 100 000 - LEL DISEASE - EA EMPLOYEE" $ _ 100,000 E. L. DISEASE - POLICY t LIMIT 500,000 ..___ .... ..__--. ,. ..... .. __-- i--.-- i I ._.. I SCRIPTTON QF OPE TIONS t LOCA'n� NS 1 EHICL S AC QRD 1q1, Additia al em rks Scheduf y be a ached if more space is required): U�hen required.y contract, t e GYIty o , s Cish is Inc�uc�ec�as an ac c�itlona� (Insured on a primary, non-contributory basis with respect to the Commercial General Liability, Auto Liability, and Umbrella. A 30 day notice of Icancellation applies. I I I CERTIFICATE HOLDER rtanlrrGl I ATIr)K1 CITYOSH SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City Ci of Oshkosh THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. Attn: City Clerk 215 Church Ave PO Box 1130 Oshkosh, Wl 54903 AUTHORIZED REPRESENTATIVE t — AL:UKU Zb (ZUTb1U3) ©1988-201.5 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD