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Additional Services Addendum
This Additional Services Addendum("Addendum")is made by and between Tyler Technologies,Inc,with offices at One
Tyler Way, Moraine, OH 45439 ("Tyler') and the City of Oshkosh, Wisconsin with offices at 215 Church Avenue,
Oshkosh,WI 54903-1130("Client").
WHEREAS,Tyler and Client are parties to an original agreement for iasWorld SaaS dated on or about February 25,2015,
as extended ("Agreement"), and
WHEREAS, Tyler and Client desire to exercise the Additional Products and Services clause under Section H(1) of the
Agreement to add the IasWorld Field Mobile'"solution to Its suite of Tyler hosted lasWorld"I products;
NOW THEREFORE, In consideration of the mutual promises hereinafter contained,Tyler and Client agree as follows:
1. Consistent with the terms of the Agreement, Tyler grants the Client with the right to use the IasWorld Field
Mobile solution consistent with the rights granted in Section 3(1)of the Agreement.
2. Tyler will provide the Client with the necessary services, as described herein in Exhibit A Field Mobile
Statement of Work, to complete the Installation and Implementation effort.
3. The Client agrees that the annual fee for the additional Field Mobile solution is$10,000 and is Incremental to
the annual SaaS fees currently paid by the Client to Tyler.The prorated amount for the remainder of the current
year--from execution of this Addendum through December 31,2016—will be Invoiced to the Client upon the
signing of this Additional Services Addendum.
4. If You terminate this Agreement during the initial term for any reason other than cause, Force Majeure,or lack
of appropriations, or if we terminate this Agreement during the initial term for your failure to pay SaaS Fees,
you shall pay us an early termination fees equal to 100%of the full year SaaS Fees.
5. This Addendum shall be governed by and construed In accordance with the terms and conditions of the
Agreement.
6. All other terms and conditions of the Agreement shall remain in full force and effect.
IN WITNESS WHEREOF,the parties hereto have executed this Additional Services Addendum as of the date set forth
below("Effective pate"),
Tyler Technologies, Inc. Client; City of Oshkosh,WI
Appraisal &Tax Division
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Page 1 TylerTechnofogles,Inc.--Additlonaf Serv(ces Addendum May 2016
40 0I xhibit A--Statement of Work
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Statement of Work
The following Statement of Work details the services to be delivered by Tyler Technologies,Inc,to the Client under this
Additional Software and Services Addendum, This Statement of Work Is effective as of the Effective Date. Capitalized
terms not otherwise defined will have the meaning assigned to such terms In your Agreement.
Field Mobile Implementation
This statement of work deals with the Implementation services to be provided for the Installation and configuration of
Field Mobile.
Terminology
Term Aefinitlon
Activity Center(AC) An application within iasWorld where workflow events are
managed and acted on.
PRM(Property Record Management) The iasWorld module used for parcel inquiry.
Maintain The lasWorld module used for parcel maintenance.
Workflow A collection of sequentially-structured processes that must
conform with set business rules,
Process A collection of tasks.
Task A specific activity that must be performed.
User Group A collection of one or more users that participate In Activity
Center based workflows including tasks created for Field
Mobile.
Property Review Workflow Workflow that Incorporates all activities involved in review of
properties, Including Field Review and Desk Review processes.
Field Review process Process surrounding lifecycle of a field inspection,including
creation,assignment processing and completion of Field Review
and associated tasks.
Meld Review task Task that identifies that a field Inspection is required on a
specific property.
Desk Review process Process surrounding lifecycle of desk review including creation,
assignment processing and completion of Desk Review and
associated tasks.
Desk Review task Task that Identifies that desk review is required on a specific
property.
Qualify&Assign task Task that identifies that a specific property has been selected
for a review but Investigation Is required before assignment can
be made.
Page 2 Tyler Technologies,Inc.—Additional Services Addendum May 2016
Ob Exhibit A—Statement of Work
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Term Definition
Subject Matter Expert(SME) Client staff designated to assist the Company with Field Mobile
implementation activities involving configuration requirements
definition, unit testing and full cycle testing.
Field Mobile Application
Field Mobile is a LAMA data collection solution that provides full editing of residential and commercial data in an
Interface designed for mobile devices such as tablets or laptops. Designed for offline use, Field Mobile is a standalone
solution that can be used when network connections are unavailable or unreliable.Both robust and user friendly,Field
Mobile simplifies field collection operations for assessment professionals,
Field Mobile Is fully integrated with lasWorld, providing streamlined and easy access to property data requiring
verification or update in the field.When data changes made in Field Mobile are uploaded to iasWorid,the sophisticated
business data rules developed for Maintain transactions are applied.
Field Mobile Baseline Configuration
The Field Mobile configuration baseline will provide the following capabilities;
1. Ability to download and upload assigned Field Review tasks for residential and commercial properties from
and to the 1asWorld Activity Center.
2. Ability to download and upload parcel data from and to iasWorld for a single tax year.
3. Ability to upload and download photos.
d. Facilitate a comprehensive interface for field data collection in a disconnected environment.
5. Integrated GIS Interface via ArcGIS Runtime for parcel location identification and visualization.
6. integrated!Sketch tool for visual reference and modification to add,edit and upload sketch data.
7. FTP GIS synchronization tool to assist with maintaining current GiS data on mobile device.
Tablet Computers for Field Mobile
The Client is responsible for acquiring tablet computers that are to be used for the Field Mobile application. At least
one tablet must be available at the start of Field Mobile implementation activities. Refer to the accompanying"Field
Mobile for Windows Store Install and Setup Guide"for tablet hardware and software requirements.
The Client will set up and provide the necessary connection Information to Company to allow Company to remotely
connect to the test tablet to be used In the Field Mobile testing. The connection should be set up to provide Company
with administrative privileges on this test tablet.
Field Mobile Implementation Activities
Defined below are the Implementation activities to be performed under this scope of work:
1. Hold initiation Meeting
The kickoff meeting's objective is to initiate the Field Mobile scope of work.During the kickoff meeting the vendor
will provide clarification on the product scope and discuss the Implementation process.The Client will clarify high
level product and project expectations and milestone timellnes will be established.
Page 3 Tyler Technologies,Inc.—Additional Services Addendum May 2016
s
Exhibit A—Statement-of Work
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z, Field Mobile Installation
The Company will assist the Client in Installing Field Mobile on a tablet computer designated for Field Mobile
Implementation activities.Installation of Field Mobile to additional tablets, after testing sign off,Is to be conducted
by the Client.
3, Field Mobile User Interface Configuration
The Field Mobile user Interface (Ul)can be configured to meet client specific requirements to the extent of data
field additions, field deletions, field property changes (read only, edit, LOV, required etc.), label changes and
database field mapping.
The Company will provide a "Field Mobile Interface Spreadsheet" document to the Client to facilitate gathering
Input for the configuration of the Field Mobile Interface, The Tyler BA may be required to provide assistance to
the Client to complete this document.
The Company will make the Field Mobile UI changes Identified on the spreadsheet document and work with the
client to ensure all requested changes are implemented as expected.At this stage,the Company will be connecting
to the Client's Test iasWorid environment to download and upload data from Maintain for testing purposes.
As part of the configuration effort, the Client will unit test configuration changes to ensure they are working as
expected.
4, Activity Center Configuration
Field mobile is designed to work with the Property Review Workflow which is a predefined,configurable,workflow
In Activity Center.The following Items,as they relate to the Property Review Workflow,will be configured:
• Addition of up to 4 Workflow categories and association of Maintain transactions.
• Addition of up to 5 User Groups to support field operations.
Addition of up to 5 Activity Center grid columns
Automated workflow creation through batch processes andlor database event triggers is not Included fn the scope
of work for this implementation.
S. G15 Configuration
The Company will configure up to 5 Client provided GIS map services for use in Field Mobile. The Client Is to
prepare the GIS files for ArcGIS Runtime as follows:
• An ArcGIS Runtime Geodatabase containing at a mini
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0 The ArcGIS Runtime Geodatabase content must be In the same projection as the basemap otherwise
content cannot render.
6. GIS FTP Synchronization
Field Mobile supports synchronizing GiS layers and other supporting data via FTP or HTTP site. An FTP or HTTP site
will need to be configured and maintained by the Client to allow users to synchronize current Gi5 data (see page
49 of the Field Mobile for Windows Store Install and setup Guide document). The Company will configure Field
Mobile to use the Client prescribed FTP/HTTP site.The Client is responsible for maintaining and updating GIS files
to this site.
7, Training
The Company will train Client Subject Matter Experts on the following,
Installing Field Mobile
* Creating workflows and Field Review tasks In PRM
• Working with Field Review tasks in Activity Center
Downloading Field Review tasks to Field Mobile
• Capturing and editing parcel data with Field Mobile.
0 Uploadfng parcel data changes from Field Mobile to Maintain
0 Completing Field Review tasks with Field Mobile and/or Activity Center
+ Adding and modifying Activity Center User Groups
These are train the trainer sessions. The Client Is responsible for broader based user training within the Client's
organization.
8. Full cycle testing
The Company will assist the Client with full cycle testing that covers creating Field Reviews tasks through to
uploading parcel data changes and completing Field Review tasks in Activity Center.The Client will document any
configuration deficiencies for review by the Company. The Company wfil address in scope configuration
deficiencies and provide a revised Field Mobile build.
9. Promotion to Production
Upon sign off on the full cycle testing, the promotion of Activity Center configuration to production will be
scheduled and executed. The client will then be able to use Field Mobile with the production iasWorld
environment,
If there were changes made to Maintain transactions in the test environment to support Field Mobile, these
changes will also be promoted to the production environment by the Company.
Page 5 Tyler Technologies,Inc.—Additional Services Addendum May 2016