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Quarterly Strategic Plan Report*City of Oshkosh 2012-14 Strategic Plan and Project Status Report MII.- r x xy�Z my r LP .I Lk� City of Oshkosh 2012 — 2014 Strategic Plan and Project Status Update The City of Oshkosh provides goods and services in pursuit of a safe and vibrant community Page 1 x t xxxykKvk *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report }t= Mission The City of Oshkosh provides goods and services in pursuit of a safe and vibrant community Vision A thriving and sustainable community offering abundant opportunities for work and life Guiding Principles Can Do Spirit - We will serve the customer with a confident can -do spirit Accountable - We will hold ourselves to the highest standards with a dedication to preserving the public trust Transparent - We will provide the customer with information on our actions and decisions Engaging - We will actively pursue customer involvement throughout the decision making process Economical - We will act in a fiscally responsible manner on behalf of our customers Responsive - We will respond to customers' requests equitably & fairly in a timely, informative & thorough manner Innovative - We will take a prudent and creative approach to problem solving Equitable - We will strive to achieve equity in the allocation of community resources Planning Assumptions ❖ A strong culture of collaboration among public, private and non - profit organization(s) will continue and be necessary ❖ Our competitiveness and success will depend on our ability to manage change and respect differing viewpoints ❖ Our community will become increasingly diverse ❖ Economic challenges will continue to constrain resources ❖ The community will continue to expect the same or a higher level of service ❖ Enforcement of policy will be applied equitably Strategic Directions ❖ Build and maintain high quality infrastructure ❖ Support sustainable economic development in the community ❖ Support strong, safe neighborhoods ❖ Strengthen relationships with community partners and other entities ❖ Preserve and promote community assets ❖ Embrace the history and character of the city ❖ Continuously improve services to the public ❖ Build positive working relationships between Council and staff ❖ Promote openness and communication Page 2 x t xxxykKvk *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report }t= Priority Goals for 2012 -2014 EXTERNAL PRIORITY GOALS I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT III. STRENGTHEN OUR NEIGHBORHOODS IV. IMPROVE OUR QUALITY OF LIFE ASSETS INTERNAL PRIORITY GOALS I. IMPROVE EMPLOYEE ENGAGEMENT II. DEVELOP A PERFORMANCE CULTURE Plannina Documents Considered for Goal Conaruencv 2010 -11 Strategic Plan Visioning Stud • Operating Budget Transit Plan • 5 Year Capital Improvement Program Sustainability Plan • Annual Audit Bike and Pedestrian Plan • City Manager Goals Mayor's Gateways Committee Report • Comprehensive Plan Municipal Parking Lot Assessment Plan • Storm Water Management Plan Inflow and Infiltration Study • Parks Plan City Ordinances • Police Department Strategic Plan Individual Components of the Strategic Plan • Fire Department Strategic Plan Business Plans for CHAMCO, Inc. the Oshkosh Industrial Development • Library Action Plan Corporation & OAEDC, the Oshkosh Area Economic Development Cor • Museum Strategic Plan Page 3 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion State DOT project. Expected to be open the 1. Complete Hwy 41 Reconstruction Public Works Dave P Aug, 2015 fall of 2013. More work to be expected on Bridges at a later date. RRFBs have been installed at the intersection of Jackson Street and Murdock 2. Improve Roundabout Safety Q4 2012 Avenue. They are a. Install RRFBs functional except for having audible pedestrian signals; this I.A. Improve Our Transportation Chris S will be complete in the Streets, next month. b. Evaluate RRFBs Spring 2013 Evaluation expected to Transit Bike and Pedestrian end April/May. Dependent on Federal Infrastructure Highway Administration c. Report on RRFBs Fall 2013 completing analysis and submitting report Easement acquisition to happen in 2013. Staff has developed alternatives 3. Improve traffic flow and "main Public Works Steve G to be presented to joint corridor look" through business Planning Darryn B 2016 Plan districts _ 91h Ave Corridor Plan Transportation Chris S Commission/Traffic Review Advisory Board workshop, tentatively scheduled for May 2013. Page 4 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update Examining possibility on a 4. Increase underground utilities Public Works Dave P Ongoing project by project basis for main corridors Expansion of signage and striping starts in 2013. Streets identified include Concurrent Irving, Osborne, N. Main 5. Update and Implement bike Transportation Chris S with ongoing and New York. Council pedestrian plan recommendations street approved extended and projects relocated bicycle route for Algoma Boulevard on 4/9/13 6. Continue paving program to improve Annual Paving is complete local street and associated utility Public Works Dave P Qtr 3, 2013 by November of each year conditions Rebranding of Transit system complete and implementation of reduced fair punch pass completed. New route signs were installed to support new 7. Implement transit development plan Transportation Chris S Ongoing route system and to recommendations complement re-branding effort. New route system expected to be implemented 4/1/2013 Page 5 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion GO Transit acquired two 2013 buses which have automatic passenger counters (APCs) included. Staff will receive training on this equipment during Transportation Chris S rd 3 qtr 2014 this quarter. Following t_r training, staff expects to spend the remainder of this year adapting the APCs to our route system, calibrating equipment, and verifying and validating data. I Initiate corrective actions based on 3 rd & 4th qtr, Closed out contract 1. results of Phase I of Inflow & Infiltration Public Works Dave P 2010 Remaining structures have Study been moved to phase II. I. B. Improve Our 2. Ongoing Investigation and corrective nd Work has begun and is Storm Water actions of I/I Public Works Dave P 2 qtr, 2013 expected to finish June Management 30th and Execute 3. Develop plans for new water sheds Finalize Glatz Creek, and Our Clear Complete storm water management Engineering James R Qtr 4, 2013 complete Sawyer Creek Water plans for additional basins Update Initiatives 4. Remove Drinking Water System Cross- Water Distribution Contracted with Hydro- connections Building Bill G Ongoing Designs to perform Inspections John Z industrial cross connection inspections. 5. Implement recommendations of storm Complete 2 Projects for 2013 include water management plans Public Works Dave P projects per City Hall Storm Water year detention basin, Armory Page 6 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion Area Detention Basin, Airport area Storm Sewer 6. Identify Policies to Address Clear Water rd 2013 Staff developing proposals Initiatives Public Works Dave P 3 qtr for council consideration. 7. Educate community leaders and the Public Works Dave P Public education signs to public about storm water management Media Services Nick A Ongoing be located at various storm efforts water facilities Bid in early 2013, 1. Construct new central garage (CIP) Public Works Dave P 2015 construction to start in spring 2013 2. Improve the efficiency of our buildings General Services Jon U Ongoing Continuing to look for opportunities LC Improve Our City Buildings Projects funded in the 2013 CIP include the 3. Implement HVAC/Roofing General Services Jon U 4th qtr, 2013 Convention Center Roof, recommendations Museum HVAC improvements Bids opened Feb. Is'. Work Transportation began March 4 " . Public 4. Reconstruct City Hall parking lot Engineering James R November meetings will be moved Storm Water Utility 2013 offsite and customer access will be maintained through project. 1. Implement replacement schedule per Various Various Ongoing Ongoing LD Manage Our CIP city All departments Requests have been sent Equipment 2. Department submit requests for review and divisions Dave P June Is out and are due to Public Works by May Is Page 7 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL I. IMPROVE AND MAINTAIN OUR INFRASTRUCTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 3. Submit 2014-18 CIP to Planning DPW Dave P July 15th In progress Commission Page 8 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update 1. Provide a "one-stop-shop"/ single Informational newsletter point of contact / concierge service Kelly N Q1 2013 and resource packet for for potential business and developers developers is expected to a. Develop website be completed 1S qtr of b. Develop Newsletter Community 2013 c. Develop Resources Guide Development d. Develop Permitting Q4 2014 Website and Permitting Package package to be budgeted during 2013 for implementation in 2014 ILA Make It Easier 2. Develop a plan that centralizes Community Allen D Complete Study complete; Council For Potential economic development for the city of Development held a workshop with Businesses/ Oshkosh (CMG). Determine Optimal Prager group on the 15 Developers Economic Development Structure (Q4 and will host a 2012) stakeholders meeting on the 22 nd 3. Assign staff project management Community Allen D Ongoing Current Economic responsibilities based on industry for Development Developer has each project in the City responsibility for both sectors 4. Streamline Development Plan review Community Allen D Q4 2013 Currently researching and approval process - Refine Site Development property development Plan Review process and commit to tracking software for both timelines within the City internal and external use Page 9 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update Building John Z Ongoing re 2012 performance report Inspections to be available for review 5. Improve the Building Inspection soon. process and procedures to minimize time 6. Implement customer service Community Kelly N Q4 2013 re Refers to creation of measures for availability, plan review, Development economic expeditor and inspections, unresolved problems and current economic occupancy development study 1. SWOT Allen D Q4 2013 Dependent on economic development study. Draft 2. Market Segmentation (Ind., Comm Allen D Q2 2013 expected end of qtr 2 Retail / Service) 2013. Expected Council workshop to be held ILB Create shortly after. 3. Identify Regional Competitive Allen D Q4 2013 Economic Development Advantages Plan Update the E conom i c Community 4. Create Inventory of Available Allen D Q4 2013 Development,Element Properties Development of the Comprehensive Plan - element IncludIng Alrport 5. Create Marketing Plan Allen D Q4 2013 6. Identify Major Stakeholders Allen D Q4 2013 7. Financing Options Include Airport Allen D Q4 2013 Page 10 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update 1. Identify Federal, State, Regional, Community Allen D Ongoing re Ongoing County, and Local Public and Private Development Funding Options 2. Establish Revolving Loan Fund (RLF) — Allen D End of 2 nd qtr rte, Potential to participate in a 2013 regional RLF has been identified. Staff currently researching options to fund City's cost to "buy in" into the program. II.0 Identify Develop Community Allen D Ongoing Completed. Approved by Funding Sources 3. Create Public / Private Financing Development council July/Aug partnerships - Work with developers on creative financing opportunities — Currently looking for IRBs, MDZB, WHEDA, State and qualified individuals Federal grants 4. Develop Financial Assistance (TIF) Community Allen D Complete Complete Package / Kit Development For Potential Businesses & Homeowner Create tax incremental financing (TIF) guidelines, policies, and a TIF II.0 Identify application packet for use in existing Develop and future tax incremental districts Funding Sources (TIDs) Page 11 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL II. SUPPORT BUSINESS ECONOMIC DEVELOPMENT Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update 1. Identify Partnership Opportunities Community Allen D Ongoing Currently examining Development options based on Prager study 2. Identify Best Fit with Existing Community Allen D Ongoing rte, Ongoing Businesses — Target Development 3. Develop Joint Marketing / Sales Community Allen D Ongoing Opportunity Oshkosh H.D Partner with Program to Targets Development initiative launched Existing a. "Oshkosh". UW-O, FVTC, Businesses OASD, Chamber, CVB, Foundation, Chamco, and Algoma and Blackwolf twnsps 4. Assist Local Bus. w/ Stay, Expand, Community Allen D Ongoing Currently examining Growth Plans Development options based on Prager study 5. Complete business retention calls to all CHAMCO, Inc. the Allen D Ongoing Currently examining industries in the City and OAEDC options based on Prager study Page 12 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 1. Identify Target Neighborhoods Planning Darryn B Ongoing t Ongoing Police Dept. Scott G 2. Establish neighborhood identities Planning Darryn B Ongoing Team Officers from District Police Dept. Scott G 3 held a community meeting for stakeholders in that District at the Oshkosh Police Department on Monday April 8, 2013. The purpose of the meeting was for residents to get to know the officers assigned to the district, distribute our new safe neighborhood flyers, introduce residents to the IILA Create a OPD Drug Task Force Culture of Supervisor and discuss Neighborhood drug problems in their neighborhood as well as problem identification concerning other quality of life issues in their neighborhoods. 3. Create proper buffers between Planning Darryn B Ongoing rte, Established protocols for residential and commercial future development near development neighborhoods 4. Develop Ninth Avenue Neighborhood Planning Darryn B Ongoing Street issue associated Plans Public Works Steve G with proposed CVS development still being discussed Page 13 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update 5. Create a Neighborhood Report Card Community Allen D 4th quarter, Establishing standard program and consider expansion to Development Scott G 2013 template and base line to include the participation of other Police Dept. compare neighborhoods departments 6. Encourage neighborhood interaction Planning Darryn B 4 t" quarter, Ongoing IMA Create a through park activities, block parties/ Police Dept. Scott G 2013 Culture of potlucks, clean-up days, and Parks Dept. Ray M Neighborhood assoc. Neighborhood community gardens, etc. Cleanups and comm. Gardens have been established. Looking at options to incorporated programs with future neighborhood association opportunities 1. Update and implement revised zoning Darryn B Complete rte, Complete regulations and codes (CMG) ❑ Redefine zoning codes to match neighborhood identities & needs ❑ Update codes regarding context- Planning Division sensitive architectural requirements for exterior IMB Realign Zoning improvements throughout the City 2. Review Staff effectiveness for code Building John Z Q4 2014 Implemented service fees enforcement-nuisance abatement Inspections and are currently tracking code violations. Report expected in q1 2014 Page 14 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Objective Actions to accomplish Objective Primary Responsibility Person Responsible Target Completion Status Update re Report on Good 1. Provide public and private funding for Neighborhood Grant incentives directed toward home expected Feb 2013. purchases and home improvements Community Currently working with such as down payment assistance, low Development Darryn B TBD other neighborhood or no interest loans, forgivable loans, groups to identify needs and grants and potential funding III.0 Promote and challenges Develop Public Private 2. Help create neighborhood associations Planning Darryn B Currently working with 4 Partnerships throughout the City that will help Police Department Scott G 4th quarter and expect 2 more to be create a neighborhood sense of place 2013 developed y the end of the and belonging 2 a year goal year 3. Start a full-service neighborhood Planning Darryn B Work w Neighborworks to housing services organization 4th Qtr 2014 begin in 2013 1. Continue to develop neighborhood Police Department Scott G Q4 2013 Chief Greuel watch group established and assigned personnel to a Drug Task Force (DTF) within the Oshkosh IILE Enhance Crime Police Department to Prevention address the growing Measures impact of the heroin and other drug abuse problems in the community and the adverse impact on crime and the quality of life for our Page 15 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL III. STRENGTHEN OUR NEIGHBORHOODS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion residents. The primary goal is to reduce the availability of heroin and other narcotics, reduce the number of overdoses and deaths, and enable drug addicts to get access to treatment options subsequent to arrest. A press conference was conducted to inform the community of significant arrests and drug seizure conducted by the DTF. Page 16 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL IV. IMPROVE OUR QUALITY OF LIFE ASSETS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 1. Complete Northside Comm. Allen D Q2 2013 Projects are underway IV.A Develop Develop/Planning Riverwalk 2. Complete Southside Comm. Allen D Q2 2017 Projects identified in 2013 Develop/ lanning -2017 CIP 1. Develop Plans Library Jeff G Work to begin in 2013 ❑ Public library Q2 2014 ❑ Public Museum ❑ Senior Center Museum Brad L Q3 2013 Strategic planning ❑ Zoo currently underway. First stake holders meeting was held early in April. Focus groups are currently being formed based on customer segmentation and analysis Senior Center Mark Z Q4 2014 Consulting firm under IV.B Update Existing Quality of Life contract for A/E Design Asset Plans Services and Space Needs Assessment for North Building. Anticipated completion of assessment is summer of 2013. Zoo Ray M/Chad Q4 2014 Request for consulting firm D funding in 2014 CIP Page 17 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL IV. IMPROVE OUR QUALITY OF LIFE ASSETS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 2. Create Inventory of the natural, Library Jeff G Q4 2014 RFP has been drafted and cultural and recreational assets under Museum Brad L is expected to be out in city management, considering Parks Ray M 2013 organizational and infrastructural Senior Center Mark Z elements General Services Jon U IV.B Update Existing Quality of Life Asset Plans 3. Develop maintenance plan for statues Parks Chad D Q2 2014 Team being developed. & monuments Library Jeff G Work to begin in 2013. 4. Develop (LR) physical & financial General Services Jon U Q4 2014 Assessment of properties maintenance plan for Grand Opera will start in 2013 House, working as partners with GOH Foundation 5. Formalize city responsibility for Parks Ray M Q2 2014 Initial discussion with Wiowash Traill County Started 1. Bike / Pedestrian Plan Comm. Develop David B Qtr 2 2013 Committee formed in Transportation Chris S 2011. Had first meeting summer of 2012. currently prioritizing recommendations IV.0 Implement Top 2. Park Plan Parks Ray M Ongoing Projects have been Priority Projects approved and funded in in Plans 2013 CIP 3. Menominee Park Plan Parks Ray M Ongoing Projects have been approved and funded in 2013 CIP Page 18 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report EXTERNAL PRIORITY GOAL IV. IMPROVE OUR QUALITY OF LIFE ASSETS Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion Parks Dept Ray M 4th qtr 2014 Team to be formed in Police Dept Scott G 2013 1. Review Special Events Policy Fire Dept Tim F Legal Lynn L Public Works Dave P Clerks Pam U IV.D Review Special Parks Dept Ray M th 4 2014 Team to be formed in Events Policy qtr Police Dept Scott G 2013 2. Develop ROI for Special Events Fire Dept Tim F Legal Lynn L measure Public Works Dave P Clerks Pam U IV.E Develop 1. Investigate Alternative funding models Museum Brad L 4th qtr 2014 Team will be formed in Alternative for long term support of quality of life Library Jeff G 2013 Funding Models institutions {6} Parks Ray M for Quality of Life Assets Page 19 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report Internal Priority Goals are focused on internal issues and directed toward City Staff INTERNAL PRIORITY GOAL II. DEVELOP A PERFORMANCE CULTURE Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion ILA Develop City 1. Top 7 to 10 Customer Measures (See Human Resources Brian C Concurrent Established during Key Resident Owner Needs with strategic planning session Performance Requirements) submittal of and will be updated as Indicators budget more measures are (KPIs) &Council created Dashboard 1. Identify and Segment Dept. Customers Human Resources Brian C Establish indicators Police Department is and revising our Strategic Plan 2. Identify Customer Needs dashboards and Priority Goals with an for I to 2 effort to align with the City Strategic Plan where 3. Create Customer Focused Measures departments appropriate. Conducted 4. Identify In-Process Measures per quarter numerous goal ILB Identify Key identification meetings with Performance employees and are 5. Prioritize and Develop Measurement Indicators Plan implementing a system (KPIs) & called 4DX to develop 1-3 Dashboard for 6. Develop Dept. Scorecard Dashboard Priority Goals, LAG and Key City Lead Measures, Compelling Scoreboard and a cadence Services within of accountability of holding Departments ourselves responsible for goal achievement. The Drug Task Force has implemented the 4DX principles and the compelling scoreboard is visible in various locations throughout the police department. ILC Develop 1. Identify appropriate projects services Human Resources Brian C Qtr 4 2014 Research currently being Capability to conducted to examine how Determine ROI other communities for Larger City determine ROI Page 20 *City of Oshkosh 2012 -14 Strategic Plan and Project Status Report x x%�Z my r «.. Projects & 2. Research ROI Methodology Human Resources Brian C Qtr 4 2014 Research currently being Services conducted to examine how other communities determine ROI 3. Propose Standard Template and Human Resources Brian C Qtr 4 2014 Research currently being methodology conducted to examine how other communities determine ROI II.D Develop and put 1. Establish Policy Administrative John F Qtr 2 2013 Focus group has in place a pay Services completed research and for performance drafted a report outlining system for all recommendations. non- represented Presentation to be given to employees council on 4/26/13 ( CMG ) II.E Build Leader 1. Develop and deliver training on Human Resources Brian C 2 nd qtr 2013 Metric training program and Employee Customer Focus and Managing with has been developed and is Skills to Manage Measures being offered to staff twice to Performance a month. Measures II.F Create City Lea n Improvement Project Initiative 1. Create Lean Savings Incentives Program Human Resources I Brian C qtr 2013 4 projects have been identified. Expected start dates vary but two projects will be starting soon. II.G Increase Public Awareness of City Services and Value 2. Work cooperatively with other Media Services Nick A departments utilizing media services to Human Resources Brian C showcase city operations I.T. Jason K Ongoing Currently developing ideas and creating a Culture Video that highlights the guiding principles of the organization Page 21 *City of Oshkosh 2012-14 Strategic Plan and Project Status Report Page 22 ............... MEN= -- - ---------------- Objective Actions to accomplish Objective Primary Person Target Status Update Responsibility Responsible Completion 1. Internal Newsletter/Intranet Human Resources Brian C End of Qtr I Development of new I.A. Improve intranet has been Communications delayed and Feedback from Employees 2. Establish annual internal satisfaction Human Resources Brian C April I Expected start date survey January 1 2013. Draft to be completed by April I.B. Improve 1. Define roles Human Resources Sue B 2014 Underway Employee's Understanding of 2. Rewrite job descriptions Human Resources Sue B 2014 Job descriptions are Role currently being reviewed and will be completed prior to new performance evaluation form being deployed. Annual process to review position descriptions has been built into new evaluation process. I.C. Increase 3. Establish Employee Focus Groups Administrative John F Dec 2012 First two teams have Opportunities for Performance Management Services been formed. More Employee ❑ Performance evaluation teams will be established Involvement ❑ Continuous Improvement Project Human Resources Brian C as needed. ❑ Pay for performance Insurance Human Resources Sue B ❑ Self assessment ❑ Future options Page 22 *City ........ ....... xx. of Oshkosh 2012-14 Strategic Plan and Project Status Report Page 23