HomeMy WebLinkAbout10-415DECEMBER 28, 2010 10 -415 RESOLUTION
(CARRIED 6 -0 LOST LAID OVER WITHDRAWN )
PURPOSE: ACCEPT PROPOSAL OF LIFEQUEST FOR AMBULANCE
BILLING AND COLLECTION SERVICES
INITIATED BY: FIRE DEPARTMENT
WHEREAS, the City of Oshkosh requested proposals for ambulance billing and
collection services for the City of Oshkosh; and
WHEREAS, Lifequest best met the general services standards and performance
criteria being sought.
NOW, THEREFORE, BE IT RESOLVED by the Common Council of the City of
Oshkosh that the proper City officials are hereby authorized and directed to enter into an
appropriate agreement for Ambulance Billing and Collection Services with:
Lifequest
N2930 State Road 22
Wautoma, WI 54982
(See attached Proposal)
BE IT FURTHER RESOLVED that the proper City officials are hereby authorized
and directed to execute such agreement for the purpose of same. Funds for this purpose
is hereby appropriated from:
Acct. No. 100- 0240 - 6401 -00000 —Contractual Services —Ambulance Billing
City of Oshkosh
0 Fire Department
101 Court Street
Oshkosh, WI 54901
OlHKO.IH (920) 236 -5240 (920) 236 -5295 FAX
ON THE WATER
MEMORANDUM
TO: Honorable Mayor and Members of the Common Council
FROM: Tim Franz, Fire Chief
DATE: December 20, 2010
RE: Award Contract to Lifequest for Ambulance Billing and Collection Services
BACKGROUND
With the pending expiration of the current ambulance billing contract, a request for quotes (RFQ) was
prepared by the Fire Department to solicit a new ambulance billing and collection service provider. The
Purchasing Division distributed the RFQ to our current provider as well as to other firms who had
previously shown interest in providing this service to the City of Oshkosh. In addition, the RFQ was
posted online for any other interested parties.
ANALYSIS
The City received three proposals that were reviewed by the Finance Director, Fire Chief and Battalion
Chief of Emergency Medical Services, with two of the three proposals meeting the general requirements
of the request. One of the proposals stood out above the others in both quality and fees for this critical
service. Lifequest Services of Wautoma, WI, offered the lowest fee structure, coming in at 5.49% of net
payments and 28% for bills that require comprehensive collections efforts. The other qualified provider
offered a quote of 6.5% of net payments and 33% for collections. In addition, Lifequest offers improved
customer service with extended business hours into the evenings and on Saturday mornings, answering
all phone calls during business hours. They also have a strong track record of success and positive
customer service.
FISCAL IMPACT
Our current fee for billing services is 5.75% of net payments and collections. When comparing this with
the rates of the proposed provider, at 5.49 %, we believe that we will realize an increase in revenues due
to Lifequest's comprehensive processes and procedures in ambulance billing and collection services.
RECCOMENDATION
Staff recommends that the Council enter into a contract with Lifequest Services for ambulance billing
and collection services. In addition to providing the lowest rates, they also offer the highest service
levels in many of the required areas, and, in many cases, exceed our requirements.
Respectfully Submitted, Approved:
Timothy Franz City Manager
Fire Chief
f TIPQ '
- 11 2: . 1
`Services
Experience LifeQuest Services Extreme Collection Rates
LifeQuest 911 Pro Billing Package
COSTS / FEE PROPOSAL
InitialStartup Costs .................................................. .............................No Charge
On -site Training ...................................................... .............................No Charge
LEADERS............................................................. .............................No Charge
COST OF SERVICES
LifeQuest 911 Pro Billing (Phase I Billing)
Cost based on Amount Collected ....................... ............................... ...........................5.49 /o
Collections Services (Phase II)
Cost based on Amount Collected ...................... ............................... ...........................5.49 /o
Collections Services (Phase III)
Cost based on Amount Collected ..................................................... .............................28 /o
(In TRIP participating companies, typically all but 5.02% of the total cash collected is received in Phase I
and Phase II)
These processes will yield an approximate 85 -90% collection rate provided LifeQuest
911 Pro Billing receives timely, complete and accurate reporting from the City of
Oshkosh.