HomeMy WebLinkAbout04.11.25 Passport FAQ
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PASSPORT PARKING:
FREQUENTLY ASKED QUESTIONS
1. What is Passport?
Passport Labs is a software company that offers a comprehensive digital solution to parking
enforcement and parking permit management.
2. Why is this changing?
Parking permit issuance has been a very manual process, that is time consuming, costly and
inefficient for citizens.
3. What do I need to do?
• Navigate to https://oshkoshwi.cmrpay.com/ to set up an online account.
• Existing permits will be loaded into the system & you will be able to link the permits
within your online account.
4. Can I buy a parking permit online now? Can I use a credit or debit card?
Beginning April 14 parking permits can be purchased online and paid for with a credit card.
5. If I pay by credit or debit card, will there be a transaction fee?
The Passport parking system charges the following fees for debit and credit card transactions:
• Hourly Permit: $0.37 per Transaction
• Daily Permit: $0.50 per Permit
• Monthly Permit: $1.50 per Permit
• 3-Month Permit: $3.00 per Permit
• 9-Month Permit: $6.00 per Permit
• Annual Permit: $8.00 per Permit
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6. Can I still pay for a parking permit with cash? If so, where?
If you require a cash transaction, you can visit the Collections department at City Hall, 215
Church Ave.
7. When is this change happening?
• Online permits will be available beginning April 14.
• MobilePay will go online April 14 – for city owned parking lots, which will be marked
with signage like below.
• MobilePay will go online July 1st for the paid parking areas on High Avenue and
Osceola Street.
8. What happens now if I get a parking ticket?
You can pay your citations or appeal the citation online at https://oshkoshwi.rmcpay.com/
9. Who do I contact if I have more questions?
Send an email to parkingconcerns@oshkoshwi.gov
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10. Can I still purchase paper daily permits for the parking lots?
No, paper permits are no longer being sold. Daily permits for the permitted stalls in the city
parking lots must be purchased through the Passport Mobile App -
https://oshkoshwi.cmrpay.com/
11. Are paper permits that have already been issued still valid?
• Daily paper permits will be valid until August 31st. All paper daily permits will expire
on August 31st, 2025.
• On-street 2am-5am parking permits already issued will be valid until the expiration
noted on the paper permit.
12. Where can I obtain an overnight on-street parking permit if I am having
construction or maintenance work on my driveway?
Temporary overnight on-street parking permission can be obtained online at
https://www.oshkoshpd.com/Parking/overnightparking.aspx. If you need temporary parking
for more than 3 nights, a physical permit can be obtained at the Oshkosh Police Department.
13. Is there a resource available to walk me through how to use the Passport
Parking Permit App?
You can view a step-by-step video on how to use the Passport App at
https://www.oshkoshpd.com/Parking/PermitParking.aspx.
Revised 4/11/2025