HomeMy WebLinkAboutService agreement for Tyler Technologies 11.27.2023
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APPRAISAL SERVICES AGREEMENT
This Agreement is made between Tyler Technologies, Inc., a Delaware corporation (“Tyler”) and the City
of Oshkosh, Wisconsin (“Client”).
WHEREAS, Tyler is in the business of providing assessment services to municipalities;
WHEREAS, Client has a need for such assessment services; and
WHEREAS, Client has selected Tyler to perform the services set forth in the Statement of Work (as defined
below) attached hereto as Exhibit C and Tyler desires to perform such services under the terms of this
Agreement;
NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and promises set forth
in this Agreement, Tyler and Client agree as follows:
SECTION A – DEFINITIONS
“Agreement” means this Appraisal Services Agreement.
“Effective Date” means the last date on which both parties have signed this Agreement.
“Force Majeure” means an event beyond the reasonable control of you or us, including, without
limitation, governmental action, war, riot or civil commotion, fire, natural disaster, severe or
unusual weather or climatic conditions which exist for a substantial period of time, extreme
inflation (defined as eight percent or greater per year) or any other cause that could not with
reasonable diligence be foreseen or prevented by you or us.
“Investment Summary” means the total fixed price and per diem rates to complete the services
described in this Agreement, attached as Exhibit A.
“Invoicing and Payment Policy” means the invoicing and payment policy. A copy of our current
Invoicing and Payment Policy is attached as Exhibit B.
“we”, “us”, “our” and similar terms mean Tyler.
“you” and similar terms mean Client.
SECTION B – PROFESSIONAL SERVICES
1. Services. We will provide you the professional services, consistent with industry standards, as
described in the Statement of Work attached hereto as Exhibit C.
2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set forth
in Exhibit A – Investment Summary. Those amounts are payable in accordance with our Invoicing and
Payment Policy.
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3. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent
with industry standards and the specifications described in the Statement of Work – Exhibit C.
4. Site Access and Requirements. You agree to provide us with access to your personnel as may be
reasonably necessary for us to provide the professional services as described herein, subject to any
reasonable security protocols or other written policies provided to us as of the Effective Date, and
thereafter as mutually agreed to by you and us.
5. Client Assistance. You acknowledge that the services we provide under this Agreement are a
cooperative process which may require the time and resources of your personnel. You agree to use
all reasonable efforts to cooperate with and assist us as may be reasonably required to meet the
agreed upon project deadlines and other milestones for the services. This cooperation includes at
least working with us to schedule the services outlined in this Agreement and performing the Client
responsibilities described in Exhibit C attached hereto. We will not be liable for failure to meet any
deadlines and milestones when such failure is due to Force Majeure or to the failure by your personnel
to provide such cooperation and assistance (either through action or omission).
6. Change in Legal Requirements. The parties acknowledge that the terms and conditions of this
Agreement are based on the laws, rules and regulations as of the Effective Date. In the event any
applicable laws, rules or regulations change so as to create additional work for us not provided for in
this Agreement, Client shall allow us a reasonable extension of time to complete the services, and
additional compensation as provided in Section C(3) below.
7. Background Checks. For at least the past twelve (12) years, all of our employees have undergone
criminal background checks prior to hire. All employees sign our confidentiality agreement and
security policies.
SECTION C – INVOICING AND PAYMENT; INVOICE DISPUTES
1. Invoicing and Payment. We will invoice you the fees for the services as per our Invoicing and Payment
Policy, subject to Section C(2).
2. Invoice Disputes. If you believe any delivered service does not conform to the warranties in this
Agreement, you will provide us with written notice within fifteen (15) days of your receipt of the
applicable invoice. The written notice must contain reasonable detail of the issues you contend are
in dispute so that we can confirm the issue and respond to your notice with either a justification of
the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your notice.
We will work with you as may be necessary to develop an action plan that outlines reasonable steps
to be taken by each of us to resolve any issues presented in your notice. You may withhold payment
of the amount(s) actually in dispute, and only those amounts, until we complete the action items
outlined in the plan. If we are unable to complete the action items outlined in the action plan because
of your failure to complete the items agreed to be done by you, then you will remit full payment of
the invoice. We reserve the right to suspend delivery of all services if you fail to pay an invoice not
disputed as described above within fifteen (15) days of notice of our intent to suspend services.
3. Additional Services. The Investment Summary contains the related costs required for the project
based on our understanding of the specifications you supplied and of the laws, rules and regulations
applicable to the project as of the Effective Date. If additional work is required, or if you use or request
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additional services, we will provide you with an addendum outlining the costs for the additional work.
The price quotes in the addendum will be valid for thirty (30) days from date of issuance.
SECTION D – TERM AND TERMINATION
1. Term. This Agreement shall commence on the Effective Date and shall continue through October 31,
2024. This Agreement may be renewed for two (2) successive annual renewal terms at the fees set
forth in Exhibit A upon written mutual agreement of the parties.
2 Termination. This Agreement may be terminated as set forth below. In the event of termination,
you will pay us for all undisputed fees and expenses related to the services you have received, or we
have incurred or delivered, prior to the effective date of termination. Disputed fees and expenses in
all terminations other than your termination for cause must have been submitted as invoice
disputes in accordance with Section C(2).
2.1 For Cause. If you believe we have materially breached this Agreement, you will invoke the
Dispute Resolution clause set forth in Section F(2). You may terminate this Agreement for cause
in the event we do not cure, or create a mutually agreeable action plan to address, a material
breach of this Agreement within the thirty (30) day window set forth in Section F(2).
2.2 Force Majeure. Either party has the right to terminate this Agreement if a Force Majeure event
suspends performance of this Agreement for a period of forty-five (45) days or more.
2.3 Lack of Appropriations. If you should not appropriate or otherwise receive funds sufficient to
purchase the services set forth in this Agreement, you may unilaterally terminate this
Agreement upon thirty (30) days written notice to us. You agree not to use termination for lack
of appropriations as a substitute for termination for convenience.
SECTION E – INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE
1. Property Damage and Personal Injury Indemnification.
1.1 We will indemnify and hold harmless you and your agents, officials, and employees from and
against any and all third-party claims, losses, liabilities, damages, costs, and expenses (including
reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent
caused by our negligence or willful misconduct; or (b) our violation of a law applicable to our
performance under this Agreement. You must notify us promptly in writing of the claim and give us
sole control over its defense or settlement. You agree to provide us with reasonable assistance,
cooperation, and information in defending the claim at our expense.
1.2 Subject to any limitations contained in Secs. 893.80, 893.83, 345.05, and similar statutes, of the
Wisconsin Statutes, the Client agrees to indemnify and hold Tyler, its officers, officials, employees and
agents harmless from and against any and all liability, including claims, demands, losses, costs,
damages, and expenses of every kind and description (including death), or damages to person or
property arising out of the terms of this Agreement where such liability is founded upon or grows out
of the acts or omission of any of the Client’s officers, employees, volunteers or agents while acting
within the scope of their employment.
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Nothing in this Agreement is intended to be a waiver or estoppel of the ability of the Client or its
insurer to rely upon the limitations, defenses, and immunities contained within Wisconsin law,
including those contained within the Wisconsin Statutes Secs. 893.80, 895.52, and 345.05 and to
argue that such damage limits, caps and immunities shall be used to govern the disputes, contractual
or otherwise, to which those statutes apply, and to the extent they are applicable to the parties and
their agents, officers, and employees. To the extent that indemnification is available and enforceable,
the Client or its insurer shall not be liable in indemnity or contribution for an amount greater than the
applicable limits of liability, if any, for the applicable municipal claims, if any, established by Wisconsin
law.
1.3 It is the intention of the parties to this Agreement that each party shall be solely responsible for
its own actions and activities and the actions and activities of its own officers, employees and agents
while acting within the scope of their employment.
2. DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER
WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
3. LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, OUR
LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON A THEORY OF
CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, SHALL BE LIMITED TO THE
LESSER OF (A) YOUR ACTUAL DIRECT DAMAGES OR (B) THE AMOUNTS PAID BY YOU UNDER THIS
AGREEMENT. THE PRICES SET FORTH IN THIS AGREEMENT ARE SET IN RELIANCE UPON THIS
LIMITATION OF LIABILITY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO CLAIMS
THAT ARE SUBJECT TO SECTION E(1.1) ABOVE.
4. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF TAX
REVENUE OR CLAIMS RELATED TO VALUATION OF PROPERTY, EVEN IF WE HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
5. Insurance. During the course of performing services under this Agreement, we agree to maintain the
following levels of insurance: (a) Commercial General Liability of at least $1,000,000; (b) Automobile
Liability of at least $1,000,000; (c) Professional Liability of at least $1,000,000; (d) Workers
Compensation complying with applicable statutory requirements; and (e) Excess/Umbrella Liability of
at least $5,000,000. We will add you as an additional insured to our Commercial General Liability and
Automobile Liability policies, which will automatically add you as an additional insured to our
Excess/Umbrella Liability policy as well. We will provide you with copies of certificates of insurance
upon your written request.
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SECTION F – GENERAL TERMS AND CONDITIONS
1. Additional Services. You may purchase additional services at our then-current list price by executing
a mutually agreed addendum. The terms of this Agreement will control any such additional
purchase(s), unless otherwise specifically provided in the addendum.
2. Dispute Resolution. You agree to provide us with written notice within thirty (30) days of becoming
aware of a dispute. You agree to cooperate with us in trying to reasonably resolve all disputes,
including, if requested by either party, appointing a senior representative to meet and engage in good
faith negotiations with our appointed senior representative. Senior representatives will convene
within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings and
discussions between senior representatives will be deemed confidential settlement discussions not
subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If we fail
to resolve the dispute, then the parties shall participate in non-binding mediation in an effort to
resolve the dispute. If the dispute remains unresolved after mediation, then either of us may assert
our respective rights and remedies in a court of competent jurisdiction as set forth in Section F(20).
Nothing in this section shall prevent you or us from seeking necessary injunctive relief during the
dispute resolution.
3. Taxes. The fees in the Investment Summary do not include any taxes, including, without limitation,
sales, use, or excise tax. If you are a tax-exempt entity, you agree to provide us with a tax-exempt
certificate. Otherwise, we will pay all applicable taxes to the proper authorities and you will reimburse
us for such taxes. If you have a valid direct-pay permit, you agree to provide us with a copy. For
clarity, we are responsible for paying our income taxes arising from our performance of this
Agreement.
4. Nondiscrimination. We will not discriminate against any person employed or applying for
employment concerning the performance of our responsibilities under this Agreement. This
discrimination prohibition will apply to all matters of initial employment, tenure, and terms of
employment, or otherwise with respect to any matter directly or indirectly relating to employment
concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that
is unrelated to the individual's ability to perform the duties of a particular job or position, height,
weight, marital status, or political affiliation. We will post, where appropriate, all notices related to
nondiscrimination as may be required by applicable law.
5. E-Verify. We have complied, and will comply, with the E-Verify procedures administered by the U.S.
Citizenship and Immigration Services Verification Division for all of our employees assigned to your
project.
6. Subcontractors. We will not subcontract any services under this Agreement without your prior
written consent, not to be unreasonably withheld.
7. Binding Effect; No Assignment. This Agreement shall be binding on, and shall be for the benefit of,
either your or our successor(s) or permitted assign(s). Neither party may assign this Agreement
without the prior written consent of the other party; provided, however, your consent is not required
for an assignment by us as a result of a corporate reorganization, merger, acquisition, or purchase of
substantially all of our assets.
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8. Force Majeure. Except for your payment obligations, neither party will be liable for delays in
performing its obligations under this Agreement to the extent that the delay is caused by Force
Majeure; provided, however, that within ten (10) business days of the Force Majeure event, the party
whose performance is delayed provides the other party with written notice explaining the cause and
extent thereof, as well as a request for a reasonable time extension equal to the estimated duration
of the Force Majeure event.
9. No Intended Third Party Beneficiaries. This Agreement is entered into solely for the benefit of you
and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have
the right to make any claim or assert any right under this Agreement.
10. Purpose/Use of Appraisals. By virtue of this Agreement, we are contracted to provide certain services
specified herein and recommendations of value to you which are intended for exclusive use by you
for determinations of assessment for ad valorem tax purposes. Any use other than that stated above
is not authorized nor intended, and most specifically excluded is an opinion of value used for federally
related real estate transactions or other mortgage purposes.
11. Entire Agreement; Amendment. This Agreement represents the entire agreement between you and
us with respect to the subject matter hereof, and supersedes any prior agreements, understandings,
and representations, whether written, oral, expressed, implied, or statutory. Purchase orders
submitted by you, if any, are for your internal administrative purposes only, and the terms and
conditions contained in those purchase orders will have no force or effect. This Agreement may only
be modified by a written amendment signed by an authorized representative of each party.
12. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the remainder
of this Agreement will be considered valid and enforceable to the fullest extent permitted by law.
13. No Waiver. In the event that the terms and conditions of this Agreement are not strictly enforced by
either party, such non-enforcement will not act as or be deemed to act as a waiver or modification of
this Agreement, nor will such non-enforcement prevent such party from enforcing each and every
term of this Agreement thereafter.
14. Independent Contractor. We are an independent contractor for all purposes under this Agreement.
15. Notices. All notices or communications required or permitted as a part of this Agreement, such as
notice of an alleged material breach for a termination for cause or a dispute that must be submitted
to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the
following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail, return
receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of proof of
email delivery; or (d) if not actually received, five (5) days after deposit with the United States Postal
Service authorized mail center with proper postage (certified mail, return receipt requested) affixed
and addressed to the other party at the address set forth on the signature page hereto or such other
address as the party may have designated by proper notice. The consequences for the failure to
receive a notice due to improper notification by the intended receiving party of a change in address
will be borne by the intended receiving party.
16. Client Lists. You agree that we may identify you by name in client lists, marketing presentations, and
promotional materials.
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17. Reserved.
18. Reserved.
19. Business License. In the event a local business license is required for us to perform services hereunder,
you will promptly notify us and provide us with the necessary paperwork and/or contact information
so that we may timely obtain such license.
20. Governing Law. This Agreement will be governed by and construed in accordance with the laws of
the State of Wisconsin. Venue for any action, suit or legal dispute arising from this Agreement shall
be in the state courts located in Winnebago County, Wisconsin or a federal court of competent
jurisdiction located in Wisconsin.
21. Multiple Originals and Authorized Signatures. This Agreement may be executed in multiple originals,
any of which will be independently treated as an original document. Any electronic, faxed, scanned,
photocopied, or similarly reproduced signature on this Agreement or any amendment hereto will be
deemed an original signature and will be fully enforceable as if an original signature. Each party
represents to the other that the signatory set forth below is duly authorized to bind that party to this
Agreement.
22. Wisconsin Public Records Laws. Notwithstanding any other term of this Agreement, whether
identified before or after this paragraph, and including other terms referenced or linked to this
Agreement,
(a) Both parties recognize that their respective employees and agents, in the course of performance
of this Agreement, may be exposed to information that is not disclosable under public records
laws, including without limitation, personal identifying information (e.g., social security
numbers) and trade secrets, each as defined by applicable Wisconsin law. Each party agrees
that it will not disclose any information that would not be disclosable under the Public Records
law and further agrees to take all reasonable and appropriate action to prevent such disclosure
by its employees or agents.
(b) The Client is statutorily required to comply with the Wisconsin Public Records laws. In the event
the Client’s compliance with the Wisconsin Public Records laws conflicts with any term of this
Agreement, whether the term is explicitly stated, or referenced, or linked, the Client shall notify
Tyler of such conflict and Tyler may take such action as it deems appropriate under paragraph
(d) below.
(c) For purposes of clarification, but without limitation, the Client acknowledges the intellectual
property and trade secrets rights of Tyler, as well as those of Tyler’s subsidiaries and affiliates.
This section is not intended to limit those intellectual property or trade secret rights. The
Wisconsin Public Records laws prevent public release of trade secrets and certain other
information, including, e.g.: Wis. Stat. 19.35(1) (records, such as intellectual property, subject
to protection by other federal or state laws); Wis Stat 19.36(4) (computer programs); Wis. Stat.
19.36(5) (trade secrets); and Wis. Stat. 19.36(13) (financial identifying information).
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(d) In the event the Client receives a Public Records request related to this Agreement, the Client
will promptly notify Tyler of the request and allow Tyler, within the time allowed by the
Wisconsin Public Records laws, the opportunity to respond to and/or contest the release of such
requested information; and Client will otherwise perform the functions required by applicable
law . If Tyler has contested the release of the requested records and the Client disagrees with
Tyler’s position, then Tyler may take any lawful action it deems necessary to protect its
interests. Any resulting actions by Tyler shall be taken at Tyler’s own risk and cost, regardless of
the result of such action.
(e) The confidentiality covenants contained herein will survive the termination or cancellation of
this Agreement.
23. Contract Documents. This Agreement includes the following exhibits:
Exhibit A Investment Summary
Exhibit B Invoicing and Payment Policy
Exhibit C Statement of Work
Exhibit D Client Responsibilities
SIGNATURE PAGE FOLLOWS
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IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Agreement as
of the date(s) set forth below.
Tyler Technologies, Inc. City of Oshkosh, Wisconsin
By: __________________________________ By: _________________________________
Name: __Gus Tenhundfeld_______________ Name: __Mark Rohloff_________________
Title: Inside Sales Manager Title: City Manager
Date: ________________________________ Date: _______________________________
By:____________________________________
Name: Lynn Lorenson_____________________
Title: City Attorney_______________________
Date: __________________________________
By: ____________________________________
Name: Russ Van Gompel___________________
Title: City Finance Director_________________
Date: __________________________________
By: ____________________________________
Name: Diane Bartlett___________________
Title: City Clerk_________________
Date: __________________________________
Address for Notices: Address for Notices:
Tyler Technologies, Inc. City of Oshkosh
One Tyler Drive 215 Church Avenue
Yarmouth, ME 04096 Oshkosh, WI 54903
Attention: Chief Legal Officer Attention: _City Assessor___
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12/4/2023
Exhibit A
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Exhibit A
Investment Summary
The following Investment Summary details the services to be delivered by Tyler to Client under this
Agreement. This Investment Summary is effective as of the Effective Date. Capitalized terms not
otherwise defined will have the meaning assigned to such terms in your Agreement.
Assessment Year Annual Fees:
The Client shall pay Tyler a total fee of FIFTY-THREE THOUSAND ONE HUNDRED DOLLARS ($53,100.00)
for the services described in Schedule A to Exhibit C for the period November 1, 2023 through October
31, 2024.
Optional Year Two: If elected, the Client shall pay Tyler a fee of FIFTY-FIVE THOUSAND THREE HUNDRED
DOLLARS ($55,300.00) for the services described in Schedule A to Exhibit C for the period November 1,
2024 through October 31, 2025.
Optional Year Three: If elected, the Client shall pay Tyler a fee of FIFTY-SIX THOUSAND SIX HUNDRED
DOLLARS ($56,600.00) for the services described in Schedule A to Exhibit C for the period November 1,
2025 through October 31, 2026.
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Exhibit B
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Exhibit B
Invoicing and Payment Policy
Tyler will provide you with the services set forth in the Investment Summary and Statement of Work.
Capitalized terms not otherwise defined will have the meaning assigned to such terms in your Agreement.
Invoicing: We will invoice you for the applicable services and for the fees described in the Investment
Summary as set forth below. Your rights to dispute any invoice are set forth in your Agreement.
1. Professional Services.
1.1. For all services, invoices shall be submitted at the beginning of each month based on the
percentage of work completed during the prior month.
1.2. All additional professional services other than those described in Exhibit C, which are requested
by Client and performed under this Agreement, will be invoiced monthly as performed.
2. Expenses. The service fees in the Investment Summary include travel expenses.
Payment. Payment for undisputed invoices is due within forty-five (45) days of the invoice date.
We prefer to receive payments electronically. Our electronic payment information is available by
contacting AR@tylertech.com.
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Exhibit C
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Exhibit C
Statement of Work
The following Statement of Work details the services to be delivered by Tyler to the Client under your
Agreement. This Statement of Work is effective as of the Effective Date. Capitalized terms not otherwise
defined will have the meaning assigned to such terms in your Agreement.
SCHEDULE A - ANNUAL MAINTENANCE SERVICES TO BE PROVIDED
1.0 WORK TO BE PERFORMED BY TYLER
SECTION I. Assessment Duties
The prescribed duties of Tyler shall include, but not necessarily be limited to, the following:
A. Provide one (1) eight (8) hour person day per week of on-site commercial support and/or other
support as directed by the City Assessor January through June and one (1) eight (8) hour person
day of bi-weekly on-site support July through December. The City Assessor and Tyler may agree
to fluctuate the number of days in the January through June cycle and the July through
December cycle as agreed to by both parties in order to complete the assessment roll in a timely
manner. These on-site support days are separate from the days required for the Open Book and
Board of Reviews support.
B. Perform commercial data collection on up to THREE HUNDRED FIFTY (350) commercial
properties that were issued a building permit for the current assessment year and commercial
properties that sold during the previous calendar and annual data collection of selected
commercial properties as mutually agreed to by Tyler and the City Assessor.
C. Maintain data changes, including specific notes relating to each commercial parcel that was
visited for an inspection in the City’s Tyler Enterprise Assessment software.
D. Review each parcel visited to determine if a valuation change and notice of assessment is
warranted for each assessment year.
E. Tyler’s Appraiser shall use valuation models, including land valuation models, cost models,
income models and base cap rates as they exist for the January 1, 2021 assessment. Specific
adjustments to individual cap rates and income stream shall be made by Tyler when appropriate
to arrive at a uniform market value estimate. Tyler shall work to maintain uniformity amongst
commercial structure types.
F. Tyler’s Appraiser shall be available to meet with property owners during the Open Book period.
The Appraiser shall also prepare for cases and defend values at Board of Review. The Client and
Tyler agree that the Appraiser may use time during the regularly scheduled office hours for
Open Book meetings, Board of Review preparation and appearance at the Board of Review. The
Appraiser shall also be available during non-regularly scheduled office hours to assist with Open
Book and to prepare and defend values at Board of Review.
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Exhibit C
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G. Tyler shall report to and work with the City Assessor to schedule and conduct all work under
this agreement for a timely completion of the assessment roll. Tyler shall complete all
commercial permit work and sales verification work annually by the first Monday in April in
order for the Board of Review to begin the second Wednesday in May. Commercial data
collection not relating to permits may be completed after the conclusion of the Board of Review
until the total parcels visited in the field totals THREE HUNDRED FIFTY (350) total parcels as
outlined in Section 1, Item B. The City Assessor may extend these dates by THIRTY (30) days with
written notice from Tyler showing cause for the request for extension. The Common Council
may extend these dates an additional THIRTY (30) days with written notice and/or a
presentation from Tyler showing good cause for the request for extension.
H. Appear at subsequent appeals of Board of Review determinations for up to two (2) years of the
conclusion of the Board of Review.
I. Tyler shall provide sufficient information to the City Assessor relating to the commercial class
properties in order for the City Assessor to accurately complete the Municipal Assessor’s Report
(MAR).
J. Tyler shall perform a sales verification on each sale of a commercial class property and record
the proper sales verification code in the City’s Tyler Enterprise Assessment system as well as
key all required information into the Department of Revenue’s PAD system on commercial class
sales. The City Assessor shall be responsible for sales verifications and PAD reporting on
residential class sales.
K. Tyler shall maintain regularly scheduled status update meetings with the City Assessor.
L. Provide a telephone number and email address for the Assessor, City officials and property
owners to contact the Appraiser during normal business hours Monday through Friday of each
week. Responses shall be made within forty-eight (48) hours.
M. Tyler shall provide up to seven (7) eight (8) hour person days of additional on-site support during
the Open Book and Board of Review periods.
Schedule B – Additional Services
1.0 Additional Services
Should the Client desire additional services outside the scope of the Statement of Work services, Tyler
shall review the request with the Client to determine cost and scope. Additional services shall be set
forth in an amendment signed by both parties.
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Exhibit D
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Exhibit D
Client Responsibilities
The following Client Responsibilities details the responsibilities of the Client under your Agreement. These
Client Responsibilities are effective as of the Effective Date. Capitalized terms not otherwise defined will
have the meaning assigned to such terms in your Agreement.
SUPPORT OF ASSESSMENT SERVICE BY THE CLIENT
A. Office Assistance
The Client shall be responsible for printing property record cards to be taken to the field for
inspection and scheduling call-back appointments at no cost to Tyler.
B. Computer Services
The Client shall make available to Tyler access to its Tyler Enterprise Assessment software.
C. Office Space
The Client shall provide, at no cost to Tyler, suitable office space and all necessary
accoutrements to allow Tyler to perform the functions related to commercial valuation.
D. Mailing and Postage
The Client shall be responsible for the cost of all mailings and postage relating to the commercial
assessments.
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