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HomeMy WebLinkAbout2019-11-05 Strategic Planning Proposal for Downtown Oshkosh BID - Better Dash Faster November 5, 2019 Strategic Planning Proposal Prepared for Cassie Daniels Downtown BID Manager 120 Jackson St. Oshkosh,WI 54901 920-303-2265 ext 11 cassie@oshkoshchamber.com cassie@downtownoshkosh.com www.downtownoshkosh.com Executive Summary Cassie Daniels- Downtown BID Manager 120Jackson St. Oshkosh,WI 54901 920-303-2265 ext 11 cassie@oshkoshchamber.com www.downtownoshkosh.com cassie@downtownoshkosh.com Dear Cassie, Better Dash Faster Consulting, LLC respectfully submits to you this proposal for strategic planning services. We have worked over the years to create a streamlined planning process that produces a high-quality,affordable,and successful strategic plan. Here is a high-level summary of the process(example deliverables are shown in Appendix A). Summary of Proposed Approach Based on what the Downtown Oshkosh Business Improvement District has requested, Better Dash Faster, LLC recommends the following process,deliverables and cost associated with each. This process can begin as early as November,2019 and complete by January,2020. • TV Phase 0 Activities: Finalize approach,participants,logistics,schedule,etc.and kick-off to planning participants Finalize Scope and Deliverables: $200 Approach— • Approach,timeline,required meetings ready to be set-up Then Kick-off • Planning kickoff meeting(20 min)with the Board Phase 1 Gather and review previous documents,surveys and data $200 Gather Data and Prep and deliver on-line survey,compile results,prep and deliver $875 Assess Prep strategic planning materials $420 Activities: Facilitated strategic planning session(s) Deliverables: Phase 2 • One-page Roadmap • One-page Strategic Plan(Strategic Goals,Objectives,Success Measures) Strategic Planning . Detailed Strategic Action Plan with Goals,Objectives,Strategies/Actions,Assigned Owners $3,790 Session • Key Performance Indicators(KPI's)and DRAFT Downtown Oshkosh BID Dashboard • Downtown Oshkosh Business Improvement District Report Out Schedule • Develop SharePoint tracking system(if you have SharePoint Sub-Total $5,485 First Time Customer and Cool Client Discount ($3,485) Travel $500 Distinguishing Characteristics of Our Proposal: Beet-r_IFactor Our strategic planning approach is reflected in our name: better-faster. We have designed our process to gather key stakeholders',and staff input while minimizing the time spent. Developing a successful plan can be relatively easy, but executing the plan is hard. We help your organization develop the plan quickly,assign ownership, build accountability,and establish practical measures to track your progress. The Downtown Oshkosh Business Improvement District controls the throttle:we can accommodate the pace you wish to keep based on your resources and requirements. Once the schedule is established, Better Dash Faster works very quickly to get the plan developed so you can start working on it. The Oshkosh Convention and Visitor's Bureau last year created their plan in 3 hours. They were VERY happy with the results. We know you will be too. Better Dash Faster, LLC has an established track record of providing the services that the Downtown Oshkosh Business Improvement District is requesting with Wisconsin clients including City of Oshkosh,Oshkosh Convention and Visitor's Bureau City of Oconomowoc,City of Monona, Milwaukee County, Portage County,St. Croix County,and many others. Thank you for your consideration. Please feel free to contact Better Dash Faster, LLC with any questions or requests. BETTER Walter Jankowski DASH Reinvention Consultant FASTER 613 Englehart Drive Madison,WI 53713 CONSULTING (608)225-8219 Walter.Jankowski@Rmail.com BETTER www.betterdashfaster.com DASHPage 1 Strategic Planning Proposal Dow'nro n FASTER g I g ann gro posa OSHKOSH CONSULTING a pp� Planning Background Strategic Planning Overview Strategic planning is a process that gets leadership and staff on the same page in determining the mission,vision,and direction for the organization. Strategic planning goals are the largest gap between the most important future customer/stakeholder needs and your current capability. Strategic planning essentially answers four questions: Current Capability 1. Who are your customers?(lead,target customers,etc.) Largest Gaps 2. What do they need? What are their expectations? What would "wow"them? 3. What is your current capability to meet the most important needs? 4. What are your biggest gaps and what do we need to do to fill them? R1Olriing Your rprf r of Excellence Over the years, Better Dash Faster has helped build many high-performance organizations by working with leadership and staff to define their"Center of Excellence"—a seven step process based on the Malcom Baldrige Performance Excellence Award to put their performance systems in place. Organizational Strategy Cente r 0f nXrf, In n [n nr0rPsS Document Develop Review Customers Document performance Develop Manage Strategy and Needs Core Processes Measures Goals Performance Track, Update,and Provide Status Organizational Plan INPUT: Organizational Strategy What is Downtown Oshkosh Business Improvement District mission,vision,purpose,where do you want to be in 3-5 years? Clearly define with staff and Board: 1.0 Review Strategy • What do you want to achieve? What keeps you up at night? • What's your brand? What do you want to be known for? • Who are your customers/key stakeholders?Identify lead and target customers 1.0 Document Customers and Needs • What do they need? What are their expectations? What would"wow"them? • What are the biggest gaps? • What are the products and services that meet customer needs? 3.0 Document Core Processes • Which are"broken"or need to be improved? • Assign clear process owners and accountability • How do we know we are successful? 4.0 Develop Performance Measures 0 What are the Key Performance Indicators for the organization(based on customer needs)? • Build out a Balanced Scorecard • What are the 3 or 4 biggest gaps we need to fill(to meet customer needs)? 5.0 Develop Department Goals 0 What needs to be done to fill the gaps(objectives)? • Who does what,by when?(action items) • What projects need to be kicked off? 6.0 Manage Performance • Set-up performance measures for the strategic plan and core processes 7.0 Track,Update,and Provide Status Set-up monthly and quarterly status reporting system • Set-up Board Status reporting BETTER DASH F A r T F e Pagel 2 Strategic Planning Proposal oownTown OSHKOsH CONSULTING uoPPe.;.9 uow Comparable P Here are some recent examples of comparable projects with references for each John Fitzpatrick Wdihkosh Assistant City Manager/Director of Administrative Services 1. City of Oshkosh Strategic Planning and (920) 236-5110 Performance Measures JFitzpatrick@ci.oshkosh.wi.us Dates: June, 2012 to Present City of Oshkosh 215 Church Avenue Oshkosh, Wisconsin 54903 OSHKOSH AREA Bill Wyman—President and CEO COMMUNITY 920-426-3993 (office) 1 920-410-4842(cell) FOUNDATION bill@oshkoshareacf.org 2. Oshkosh Area Community Foundation Oshkosh Area Community Foundation Strategic Planning&Performance Measures www.oshkoshAreaCF.org Dates: June, 2016 to Present 00 Stan Mack-Superintendent of Schools aHKOSH sf.mack@oshkosh.kl2.wi.us AREA$CHOO1-11" 920)424-0428 (920)279-7673 3. Oshkosh Area School District Strategic Oshkosh Area School District Planning and Performance Measures 215 S. Eagle Street Oshkosh, WI 54903 Dates: June, 2016 to Present Laurie Sullivan- Finance Director (IA City of Oconomowoc FI,,,I. „ Ij LI 174 E.Wisconsin Avenue 4. Strategic Planning Oconomowoc,WI 53066 Dates: April, 2018—Present 262-569-3234 Isullivan@oconomowoc-wi.us James Martin-Director of Administration DOT y'0A V"r Fm m (414) 257-5987-(414) 238-5270(mobile) james.martin@milwaukeecountywi.gov 5. Milwaukee County DOT Strategic Plan and 10437 W. Innovation Dr., Rm 520, Milwaukee,WI 53226 Divisional Operational Plans Dates: Nov, 2014 to Present Roberta Drews-Director of Strategic Planning 414-278-4179 roberta.drews@milwaukeecountywi.gov Office of the Milwaukee County Executive STATE OF WISCONSIN (*'na DWD 11 Phil Koenig 6. Council on Workforce Investment(CWI) Director, Bureau of Workforce Training Strategic Plan Dates: Jan, 2018-April,2018 Office: 608-266-0988 Cell: 608-566-0001 Large Initiative and Change Management phil.koenig@dwd.wi.gov Consulting Dates: May, 2015-Sept, 2015 s . I David Libby-President/CEO Town &Country Federal Credit Union 7. Strategic Planning,Operational Plans, PO Box 9420 South Portland, ME 04116-9420 Performance Measures, Process Main:207-773-5656 Direct: 207-553-5301 Improvement Teams David.Libby@tcfcu.com Dates: April, 2013—Present BETTER DASH W F A r T F e Page 1 3 Strategic Planning Proposal oownTown osH CONSULTING osHK Ibp Naw Qualifications and Experience 4p-�crinflnn of Better Dash Fastt-r Cnnsultin , LLC Better Dash Faster Consulting, LLC helps senior executives and organizations do things better-faster. We are a Madison, Wisconsin-based,Wisconsin-owned and operated management consulting firm. Our expertise lends itself to enterprise-based performance improvement,strategic planning,organizational change management, and large-scale strategic initiatives where people, processes and technology are involved. Since 2008, Better Dash Faster Consulting, LLC has served a diverse group of clients throughout Wisconsin,the US,and Europe. We employ non-proprietary approaches and methods in our client relationships to ensure sustainability and maximum effectiveness of outcomes. Better Dash Faster Consulting, LLC has extensive and on-going relationships serving many Municipal,County and State government agencies. Those include City of Oshkosh,City of La Crosse,City of Monona,Stoughton, Oshkosh Area School District, Milwaukee County Department of Transportation, Milwaukee County Department of Health and Human Services,St. Croix County, Portage County, Department of Natural Resources, Department of Administration, Department of Employee Trust Funds, Department of Workforce Development, Department of Transportation, Department of Public Instruction as well as work with the Department of Health Services. The scope of work conducted in these engagements varies from helping to develop their strategic plan,to moderately-sized project work,to full-scale organizational change. We have extensive experience in creating and help deploy strategic plans- over the last 5 years we have helped over 50 organizations. About The Care Team (Additional staff mau be brow ht in based can need) Walter Jankowski has been a Consultant/Trainer for the last 25 years working with a wide-variety of government,insurance, financial,service,and manufacturing organizations. He currently is a Reinvention Consultant and the owner and principle in Better Dash Faster Consulting,LLC,a Madison-based consulting firm. You may ask, "What's a Reinvention Consultant?" Walter helps senior leaders reinvent their operations by helping them figure out how to improve their organization's performance—better,faster. Walter has facilitated and trained all over the State of Wisconsin,the US and several international venues in performance improvement. He has extensive experience in developing leaders,developing and implementing strategic plans,and providing other organizational improvement services for businesses,governments, school systems,and not-for-profit organizations. He has also trained thousands of senior leaders,supervisory managers,and front-line workers in the principles of leadership, quality,continuous improvement and team development. Walter earned his Master's Degree in Engineering from the University of Wisconsin-Milwaukee. He has been an active member of the Wisconsin Center for Performance Excellence, has been a senior examiner for the Baldrige-based Wisconsin Forward Award,and is also certified in Covey Training. As an experienced trainer and facilitator, he has a unique blend of technical and interpersonal skills that make him successful in the specialized technical workplaces of today. Walter's goal is to help organizations become more effective by helping to unleash the potential in everyone and utilize that wealth of knowledge for improvement. BETTER DASH M FASTER Page 14 Strategic Planning Proposal oownKoown CONSULTING H." .,a=w Walter Jankowski Detailed Project Resume Project Experience Walter Jankowski is a professional performance improvement consultant with Strategic Planning&Facilitation over 25 years'experience. His background includes a wide variety of diversified • • Process Management and Re-engineering business experience in setting-up and implementing large, complex, improvement Quality,Efficiency&Performance and technology projects. He is recognized nationally as an expert in process Improvements improvement,customer-focused strategic planning,facilitation, performance Large Process Improvement Projects excellence analysis and deployment,and balanced scorecard performance including: metrics. He has identified and implemented various process improvement o Sales&Marketing Process o New Product&Service Design and projects that have quantifiably reduced costs, increased sales, improved Development productivity,and reduced errors. o Loan Origination Process o Insurance Claims Processing Walter is also a master trainer. He has designed, developed and implemented o Curriculum Design and Development training courses for thousands of senior leaders,supervisory managers,and front- • Recruiting&Hiring Process line workers in the of leadership, principles p,quality,continuous improvement, o On-Boarding • organizational Design teams,and training development and delivery(train-the-trainer). Walter has been • Balanced Scorecard Metrics selected as keynote speaker in several national and international conferences. • Training&Development Seminars& Workshops As an experienced consultant,trainer and facilitator, he has a unique blend of • Web Strategy and Design technical and interpersonal skills that make him successful in specialized technical • Staffing Models workplaces. • Call Center Effectiveness • Business Needs Analysis,Business Case Preparation&Presentation • Requirements Definition • Voice of Customer ➢ Developed Strategic Plan,Operational Plan and Performance Measures for • Vendor Selection&RFPs Milwaukee County DOT, Portage County,St. Croix County,City of • Risk Management Oconomowoc,City of Oshkosh,City of Monona,City of Stoughton, and many Disciplines other government agencies • Project Management ➢ People/Process lead for company-wide technology system upgrade(all • Change Management systems moved to the Cloud). Documented, designed and re-engineered all • Organizational Design future state processes for entire business division. • Requirements Management ➢ Center of Excellence strategic planning for IT department in local insurance • Lean Principles • Training and Development company. Defined customers, high-level core processes, performance metrics and 18-month plan/IT roadmap. Performance Excellence Assessment ➢ People/Process lead for corporate claims area. Hired to implement best and Training practices in Process Management, Process Improvement,and Change • Leadership Management. Savings of over$10 million. • Strategic Planning • Customer and Market Focus ➢ People/Process lead for Commercial Loan Origination process re- • Measurement,Analysis,and Knowledge engineering. Savings over$3 million in 2009. Management ➢ People/Process lead for Corporate-wide Organizational design. Planned • Human Resource Focus improvement savings over$7 million (2009-10). • Process Management ➢ Worked with executives to implement"Centers of Excellence" in several • Overall Business Results departments throughout the company including customer analysis,core Software process definition,and performance metric definition. • SharePoint • Microsoft Office suite • Microsoft Project • Visio ➢ Strong interpersonal and leadership skills at all levels of leadership,customers Industries and teams. Insurance ➢ Excellent presentation and written communication skills. • Financial Services ➢ Superior ability to organize and coordinate on-going activities on numerous • Education projects simultaneously. Government ➢ Expert in data collection,analysis and presentation. Non-profit Self-motivated,organized and able to execute on high-quality project deliverables. BETTER ➢ Demonstrated ability to build and lead high-performance teams. DASH F A r T F e Page 15 Strategic Planning Proposal CONSULTING Reinvention Consultant for Reinvention,LLC; Beacon Technologies; and CUNA Mutual People/Process lead for many large multi-million dollar corporate priority projects. Responsibilities include definition of customers and requirements; document and design of current and future state core processes;develop company, department, individual, and project performance metrics;develop and coordinate project plans,coordinate and develop training and communications for projects,develop and implement change management activities. Government • Developed and delivered "Mall Mapping"core process work with 450 mangers of the Wisconsin DNR • People/Process lead for$38M people, process and technology upgrade at the Department of Workforce Development. Hired to implement best practices in Process Management, Process Improvement,and Change • Developed and delivered Yellow Belt LEAN Government training for DNR and DHS. • Lead Facilitator for Dane County Cities and Villages Association (DCCVA) Lean Government Project Teams. Project 1: Joint Purchasing. Just started with completion targeted for Dec 31,2016 Insurance and Financial Services Industry • Developed Strategic Plan and performance measures for Consumer Credit Industry Association • People/Process lead for company-wide technology system upgrade(all systems moved to the Cloud). Documented, designed and re-engineered all future state processes for entire business division. Designed and implemented conversion of all documentation to SharePoint. • People/Process lead for corporate claims area. Hired to implement best practices in Process Management, Process Improvement,and Change Management. • People/Process lead for total re-design of a bank Commercial Loan Origination process. Includes complete redesign of process, roles& responsibilities,and requirements definition for$1 million technology solution. • People/Process lead for corporate-wide bank organizational design work to redesign and consolidate front office, back office,and shared services. Over 1,000 FTEs impacted and improvements resulted in over$7 million in savings. • Process lead for corporate Lender Development Program complete re-design. Process re-design and implementation of metrics helped grow the credit insurance book by over 10%in two years. • Project Manager and process designer for company-wide Sales/Distribution organization re-design impacting all 800 sales force FTEs. Included implementation of new CRM and sales management process and technologies. • People/Process lead for$18 million claims processing system for department of 116 FTEs. Managed claims review that resulted in a $12 million savings in first 9 months. Designed future state processes, roles,and organizational structure with staffing model; managed the development of all training;designed department and individual balanced scorecard measurement system. ROI of over 300%fully realized in 2 years. Project was regarded as a complete turnaround of failing department. Recognized by InfoWorld as one the Top 10 IT projects in the US. Education • Black Belt consultant for University of Wisconsin Administrative Process Redesign department. Responsible for coaching and leading the team through Six Sigma process improvement projects. • Designed, developed,and delivered process improvement training for all college administration • Lead strategic planning sessions for various college presidents,school boards,superintendents, and principals. • Worked with several K-12 school systems as consultant to superintendents,school boards,and principals to improve school system performance. Consultantto August, 2002 Consultant/Trainer/Quality Specialist for Blackhawk Technical College Responsible for developing and delivering performance improvement consulting services to business and industry, education,government, and non-profit organizations. Specialties include strategic planning, leadership training,team and meeting facilitation,and data collection and statistical analysis. Education and Certificationsq Master's Degree in Structural Engineering(1986)&Bachelor of Science in Civil Engineering(1985) University of Wisconsin, Milwaukee,Wisconsin Certifications Certified Facilitator for Steven Covey's Programs Certified Facilitator for all Achieve Global training systems BETTER DASH W F A r T F e Page 1 6 Strategic Planning Proposal oownTown osH CONSULTING osHK Ibp Naw Sample • by High-level Roadmap MadleroWa Realidn A,, DrwIglMluwklanawi<aMFglAtlNru PoMlnefautrAllW - (NngngWzinn,and puAlnlmeuAX Stgmnl AelelmAiq � � � • WAIn mArmupwlq<+prvrM1gAalxwkplaMzx Anrn9AW,nn Guiding Principles [ 1 (Nrrw+mlgMnun mA m,Mnn IMnMn,PlMrewmw , 1 ,Nrprtg weE,aM Naakn SbmmpnMlery l,miu I k F I 1 F In^ 9Y hl14appwlumyM newrnmwwmn 1 1 1 1 1 We Will..... S. 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Depagment • ponce Example of Phase 1 Deliverables: 5pe[rlyy°°`gwnvaln• Status Color Green On Tra[k• Review with Council City of Monona Assessment I Analysis Report Proj—d Completion Doe 1 Planning Assumptions �t planning Assumptions AsusanxM/Atulysi.Report Culture eati•Nrg tiryopentiorls.a - • .. nter b arksarrarev v to the cdY.Day.andasummary ■ to !4 Senior lc,,J rsNevday ti B; Action • •e t ag ® � • s�url�raf��r.1•M[�Mearr�n� ,wear„ a7ml © O © O t�arrsrenrr•,� m.a Fina Prucefs, Determine Devel— °P Finalize .ann:S.r�r llmlline Strategl[Issaes Department Strategic Plan Develop Budgets Exe[ute Plan ana Nid-oH and ObjeRives Operational Plans yL:�.Y'war..ew'w ,yP ❑--l. aPt.v..a•: owM1nao•.roPr U•ml-r,P aop•r•,—1 ❑o.vaapinerr,rd„ar Pkn i o m.IPn/mwlon a.P•nm.nn„a •s<rm•r o.n Bvtlg•t Go,ls M1nitlP.nu CI x.v Su O...a to de-1— G.I. 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